Skilled Occupational Intern

City of Tacoma•Tacoma, WA

9d•Onsite

About The Position

Tacoma Power is looking to hire an intern to join our Power Management – Customer Energy Solutions (CES) group. This paid internship is an entry-level position. The ideal candidate has an aptitude for customer service and collaboration, with strong organizational skills. This intern will be a crucial member of a small team with important responsibilities and deliverables of their own. The expected duration of the internship is up to 12 months, 40 hours of work per week.

Requirements

High School Diploma or GED
1 year of post-high school training
Depending on assignment, some positions may require a valid Washington State Driver's License
Resume and cover letter that includes major responsibilities and accomplishments related to the position.

Nice To Haves

Aptitude for customer service and collaboration
Strong organizational skills
Transferrable skills and experience from a less traditional background

Responsibilities

Learn and maintain a working knowledge of CES conservation and renewable energy programs and utilize this information to provide assistance to potential CES customers
Assist CES customers in choosing and completing program applications and other required documentation
Ensure customer project applications are completed successfully; follow up where needed
When necessary or requested, route customers to an appropriate CES Subject Matter Expert (SME), and/or inform customers about other available programs that may be applicable, from the City of Tacoma, Community Action Agencies (CAP) or Pierce County agencies
Provide assistance to team members creating or updating user manuals for CES database and workflows
While following TPU Records retention policy and procedures, archive or destroy applicable CES records as necessary