Ski Technician - Whistler

Alterra Mountain Company•Whistler, BC

7d•Onsite

About The Position

Ski Technicians are the face of Ski Butlers. At its core, our technicians interact with customers daily by delivering equipment rentals to their accommodations, completing on-mountain support service and picking up gear at the end of their rental period. We empower our technicians to build confident decision making, accountability, and professional skills in the workplace. Setting each other up for success is what drives us forward at Ski Butlers. Join our team to pursue your passion in the mountains and most importantly, have fun!

Requirements

Expect weekend and holiday work.
Daily operations broken into morning and evening shifts.
No previous experience required!
Drivers License - All Certifications

Responsibilities

Completing scheduled and reactive ski/snowboard rental fittings in line with our three primary delivery methods: Traditional – in-accommodation boot fitting and ski teching, Express – No contact drop-off delivery
Continued focus on our three Key Customer Requirements: KCR #1: On Time – Arriving within 5 minutes of the agreed upon time, KCR #2: Communication – Setting clear expectations around the entire scope of service, KCR #3: Equipment – Choosing the right equipment for each guest given their skills and current conditions at the resort
Provide equipment support to our guests within 45 minutes
All scheduled returns are brought back to the shop, sanitized, re-stickered and tuned for their next use
Maintain delivery vehicle cleanliness and fuel levels
Packing orders for future delivery
Setting up the next shift and future team members for success
Basic ski/snowboard tuning, waxing and general equipment maintenance
Making/Answering customer phone calls with a positive and inviting tone of voice
Restocking delivery vehicles with extra equipment