Ski Shop Operations Assistant Manager

Four Seasons Hotels and Resorts•Four Seasons Jackson Hole, IL

11d•Onsite

About The Position

The Ski Shop Operations Assistant Manager is responsible for directing the day-to-day operations of the ski shop and assisting the Recreation Manager with administrative tasks. This role requires managing floor staff, delegating opening and closing duties, critical thinking to troubleshoot issues, and positive guest interaction. The position also involves assisting with scheduling, payroll, ordering, interviewing, digital communications, coaching, and disciplinary actions. Key duties include performing ski and snowboard rentals, retail sales, and attending to guest needs with excellent product knowledge. Additional responsibilities include maintaining a clean workspace, attending leadership meetings, merchandising retail, driving revenue, renting ski equipment, and motivating staff. The candidate must be able to schedule ski shop staff to ensure guest satisfaction within budget, communicate time clock, grooming, and uniform procedures, and adhere to payroll and forecast needs. This role also requires knowledge of local outdoor activities and the ability to establish contacts for guest information and reservations. A detailed knowledge of the Jackson area is essential, as is close collaboration with Front Office staff for groups, VIPs, and return guests, including keeping them informed of guest preferences. The ability to resolve guest complaints in conjunction with the Department Head, keeping senior management informed of issues and actions taken, is also required, with follow-up emails to all parties.

Requirements

Previous ski shop, retail shop, or supervisory experience required.
Must be willing to work a flexible schedule in order to accomplish all major responsibilities. This may include evenings, weekends and holidays.
Candidates must have excellent personal presentation and interpersonal skills.
This position requires the ability to lift, push pull up to 50lb.
Successful candidate must possess legal work authorization in the United States.
Position is for Winter season only. Must be available November 2026-April 2027.

Nice To Haves

Candidates must be motivated, show leadership qualities, lead by example and have a positive attitude.

Responsibilities

Directing the day-to-day operations of the ski shop.
Assisting the Recreation Manager with shop administrative tasks.
Managing staff on the floor.
Delegating opening and closing tasks.
Critically thinking and troubleshooting issues.
Interacting with guests in a positive manner.
Assisting in administration duties such as scheduling, payroll, ordering, interviewing, digital communications, coaching and disciplinary actions.
Performing ski and snowboard rental and retail sales.
Attending to guest needs while having excellent product knowledge.
Maintaining a clean workspace.
Attending leadership meetings.
Merchandising retail.
Driving revenue.
Renting ski equipment.
Motivating staff.
Scheduling all ski shop staff to ensure maximum guest satisfaction within budgeted guidelines.
Communicating proper time clock, grooming and uniform procedures to all employees.
Abiding to payroll and forecast needs.
Knowing what outdoor activities are available in the area and establishing close contacts to provide information, ticketing, reservations, etc. for guests.
Clearly communicating a detailed knowledge of the Jackson area.
Working closely with the Front Office staff in the handling of groups, VIPs, return guests, etc.
Establishing rapport with frequent visitors and keeping Reservations and Front Office staff well-informed about guests' preferences.
Resolving guest complaints in conjunction with the Department Head, keeping senior management well informed as to the problems and actions taken.