Ski & Ride School Support Staff Returning Staff Only

Winter Park Resort • Winter Park, CO

1d • Onsite

About The Position

The Ski + Ride Support Staff will follow all Winter Park policies and procedures, all applicable laws (federal, state, and local), and all health and sanitation codes. Within the Ski + Ride School, this individual will create a safe, pleasant, and attentive environment at all times. When interacting with or supervising children, support staff emphasize children’s emotional, physical, and social needs. The Support Staff perform a wide variety of operational assistance both indoors and outdoors. Exact assignments vary daily and will depend on experience. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. This position is required to work weekends and holidays.

Requirements

• Great customer service or public relation skills are required.
• Enjoys working with guests of all ages from 3 years to adults.
• Willingness to work with children is required.
• Thrives in a team environment.
• Flexible and willing to help wherever needed.
• Able to work independently.
• Experience working on a computer is required.
• This position regularly uses Microsoft Excel for record keeping among other programs.
• Candidates should have experience operating a snowmobile, ATV or other motorized OHV.
• Aged 18+ at start date

Nice To Haves

• Experience in service, outdoors and/or with children is preferred.

Responsibilities

• Provide safe, pleasant, and attentive care for the children of the Ski + Ride School.
• Directly oversee the emotional, physical, and social needs of children aged 3-14 for a maximum of 6 hours.
• Childcare responsibilities include but are not limited to escorting children and their gear responsibly around the Ski + Ride School facilities, tending to those having trouble adjusting to their new surroundings or the cold, providing activities and play opportunities, and facilitating groups through mealtime.
• Manage any behavioral issues or incidents in a professional manner.
• Interact with guests and their families throughout the check in/out process.
• Facilitate a welcoming environment.
• Perform gear checks to ensure proper fit and condition.
• Use Flaik, a student GPS tracking system, to monitor lessons and quickly resolve any incidents including missing students or incorrect assignments.
• Work closely and efficiently with instructors, supervisors, patrol, and lift operations.
• Maintain and transport Flaik equipment and other guest supplies throughout the day.
• Follow all procedures and policies for public health and the safety of children and employees including, but not limited to, proper hand washing techniques, dishwashing, sanitization of toys and equipment, sanitation of eating areas.
• Maintain indoor and outdoor guest-facing and employee areas including set up and take down of fencing, signage or animation; replenish water stations; shovel walkways and decks; inventory supplies and tools.
• Keep detailed logs and records of all incidents.
• Report any unsafe conditions and correct if possible.
• Operate snowmobiles and other over-snow equipment to transport gear and guests.
• Perform regular checks and minor repairs on all equipment.
• Work closely with Vehicle Maintenance to ensure all equipment is kept in best working order.
• Load, ride, unload, and download surface lifts, chair lifts, or gondolas while assisting small children or transporting equipment.
• Regularly and safely operate surface lifts.
• Use radios and phones constantly to communicate with staff and guests around the Resort.
• Set a positive example for other Resort employees and guests.
• Be knowledgeable about the Ski + Ride School and base area.
• Be aware of area cleanliness and pick up trash.
• Understand and adhere to all Resort policies and procedures including but not limited to: Personal Identifying Information policies, incident procedures, on-mountain operational procedures, and others.
• Cross train and be prepared to assist various departments within the Ski + Ride School and the Resort. This may include assisting lift operations, guest services, instructor staff, or others.
• Other duties as assigned.

Benefits

• Free season pass to Winter Park and all Alterra Resorts
• Discounted friends & family tickets
• Medical, dental, vision, life, paid parental leave and more for eligible employees
• 401(k) plan with 100% company match - up to 4%
• Mental health resources for all employees
• Food & beverage and retail discounts
• Onsite employee childcare based on availability
• Discounted equipment rentals, pro-deals, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED