Ski & Bag Storage Attendant, Winter 26/27
About The Position
The Ski & Bag Storage Attendant is responsible for providing exceptional guest service while safely storing, organizing, and retrieving guests' ski, snowboard, and personal belongings. This role ensures equipment is accurately tagged, securely stored, and efficiently returned while maintaining an organized, clean, and safe storage facility. The ideal candidate is energetic, dependable, and enjoys interacting with guests in a fast-paced resort environment. Storage Attendants work closely with the Rental, Retail, and Lift Operations teams to create a seamless guest experience from arrival to departure. Team members are expected to maintain accurate inventory, assist with point-of-sale transactions, recommend resort products and services, and take pride in keeping the storage facility organized and operating efficiently. This position requires attention to detail, strong organizational skills, and a commitment to protecting guest property while delivering friendly, professional service.
Requirements
- Excellent customer service skills with a friendly, professional, and guest-focused attitude.
- Ability to work independently while contributing to a collaborative team environment.
- Strong organizational and time management skills.
- Ability to accurately tag, track, store, and retrieve guest equipment.
- Basic computer proficiency and the ability to learn point-of-sale (POS) and storage management software.
- Ability to learn resort products, services, and promotions to answer guest questions and make recommendations.
- Strong attention to detail to ensure guest belongings are handled safely and accurately.
- Ability to resolve guest concerns professionally and escalate issues when appropriate.
- Ability to maintain a clean, organized, and safe work environment.
- Ability to prioritize tasks during busy arrival and departure periods.
- Willingness to assist other Rental and Retail operations as business demands require.
- Ability to work weekends, holidays, evenings, and peak vacation periods.
- Binding certification test. (in-house testing)
- Basic snowblower experience is desired
- Must be able to shovel snow
- Lift and move up to 40 lbs. of weight
- Operate POS system, and organize space
- The ability to work by yourself and to stay motivated
Nice To Haves
- Basic snowblower experience is desired
Responsibilities
- Open and prepare the Ski & Bag Storage facility for daily operations.
- Securely store, organize, and retrieve guest skis, snowboards, boots, poles, bags, and personal belongings using established inventory procedures.
- Accurately tag and track all guest equipment to ensure timely and accurate retrieval.
- Process storage transactions, season storage accounts, and daily storage services using the point-of-sale system.
- Collect payments and accurately reconcile daily transactions.
- Maintain security and accountability for all guest equipment stored within the facility.
- Perform routine inspections of stored equipment and notify supervisors of damaged or abandoned items.
- Assist guests with carrying, loading, and transporting equipment when appropriate.
- Maintain organized storage racks and maximize storage capacity throughout the season.
- Wax season-storage skis and snowboards according to department standards.
- Maintain cleanliness of guest areas, storage rooms, walkways, entrances, and workstations.
- Remove snow and ice from entrances, exits, walkways, and storage areas to provide a safe environment for guests and employees.
- Communicate effectively with Rental, Retail, Lift Operations, and Guest Services to provide seamless guest experiences.
- Recommend rental upgrades, retail merchandise, tuning services, and other resort products when appropriate.
- Handle guest concerns professionally while striving to resolve issues quickly and efficiently.
- Follow all company safety and risk management procedures.
- Perform other duties as assigned.
Benefits
- Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)
- Free Alterra season pass for spouse and dependents 25 & under
- 50% off window ticket price at IKON partner resorts
- Free access to Alterra Mountain destinations during time off
- Free ski-referral letters for employees to use at other mountain resorts during time off
- Free friends & family day-ski vouchers (Periodic allotment)
- Discounts on Ski & Snowboard Lessons
- Discounts on Ski & Snowboard Rentals
- Discounts on Gear Tune-Ups
- Discounts on Food & Beverage
- Discounts at Crystal Mountain Retail shops
- Free Crystal branded swag
- Pro deals on gear with 100s of brands
- Discount Marketplace
- Employee-only Night Skiing events
- Employee Housing Available for eligible positions
- Accrued paid time off for eligible positions
- Group health insurance for eligible positions
- 401K benefit and generous match with immediate vesting for all staff members over 18
- Opportunities for growth, advancement, and year-round employment
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
