Skate Host - Elevance Health Rink at Morris Bicentennial Plaza
About The Position
Elevance Health Rink at Morris Bicentennial Plaza is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Indianapolis, IN. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Elevance Health Rink at Morris Bicentennial Plaza is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun. SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.
Requirements
- Must be at least 18 years of age
- Must be an intermediate-level skater or better
- Must be available to work evenings, weekends, and holidays - No exceptions
- Comfortable skating for extended periods (4-8 hours per shift)
- Enthusiastic, reliable, and team-oriented, with excellent interpersonal skills
- Ability to maintain focus in a high-volume, fast-paced environment and stressful situations
- Must have excellent guest service skills
Nice To Haves
- Previous experience as a Skate Host or in a similar role is preferred
Responsibilities
- Actively monitor skaters on the ice and help maintain a safe and enjoyable experience for everyone
- Greet guests with warmth and enthusiasm; offer guidance and support as needed
- Provide exceptional guest service both on and off the ice
- Politely educate skaters about rink rules and encourage compliance to maintain a safe environment
- Alert management to any unsafe or potentially hazardous ice conditions
- Execute policies and procedures professionally and accurately
- Assist guests during incidents or falls and contact management when necessary
- Professionally resolve guest concerns and complaints and/or direct to appropriate Manager
- Monitor and assist in maintaining the cleanliness and safety of the ice and surrounding area as needed, especially during inclement weather
- Assist with special events, including set-up, monitoring, and clean-up as required
- Participate in all training sessions and team member meetings to support team communication and alignment on goals
- Assist other departments as necessary
- Professionally execute all other duties as assigned by management
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
