SIU Investigator II - S. CA

Root Insurance•Los Angeles, CA

2d•$78,800 - $98,500•Remote

About The Position

We are looking for a SIU Field Investigator II. In this role, you will play a critical role in driving the values on which our company was founded. As is the case with everyone we hire, this position will challenge you and push your critical thinking, creativity, and communication skills to help us solve complex problems. We’re looking for an investigator who integrates well with our claims culture. Our perfect candidate understands the auto claims fraud landscape with experience conducting investigations in the field , is financially savvy, articulates both sides of an issue with clarity, digests complex information quickly and accurately, and is comfortable making decisions. This role is vital to our claims team’s success. Root is a “work where it works best” company. This means we will support you working in whatever location that works best for you across the US.

Requirements

Minimum of 3 years of experience conducting insurance fraud investigations, with significant field investigation experience preferred
Experience handling automobile injury, property damage, staged accident, and/or organized fraud investigations preferred
Demonstrated experience conducting surveillance, scene investigations, witness interviews, and evidence collection
Strong understanding and application of laws, statutes, regulations, and compliance requirements related to fraud investigations and field operations
Ability to independently manage investigations, prioritize assignments, and make sound investigative decisions in the field
Experience conducting or supporting Examinations Under Oath with minimal direction
Strong written and verbal communication skills, including preparation of detailed investigative reports and courtroom testimony
Understanding of telematics data, location services, Event Data Recorder (EDR) analysis, and other vehicle forensic technologies preferred
Fraud Claim Law Specialist (FCLS), Certified Fraud Examiner (CFE), CPCU, or other fraud-related certifications preferred
High degree of professionalism, discretion, and sound judgment while remaining empathetic and customer-focused
Ability and willingness to travel regularly within assigned territory, including occasional overnight travel as needed, and utilize vehicle as a workstation
Valid driver’s license with acceptable driving record required

Nice To Haves

Experience conducting surveillance, scene investigations, witness interviews, and evidence collection
Understanding of telematics data, location services, Event Data Recorder (EDR) analysis, and other vehicle forensic technologies
Fraud Claim Law Specialist (FCLS), Certified Fraud Examiner (CFE), CPCU, or other fraud-related certifications

Responsibilities

Conduct field investigations involving claims suspected of fraud, including complex investigations involving multiple claims, organized fraudulent activity, staged accidents, and provider-related fraud
Perform in-person investigative activities including scene investigations, neighborhood canvasses, witness interviews, recorded statements, accident-site documentation, and surveillance operations
Identify, document, preserve, and report investigative findings through detailed written reports, photographs, video evidence, diagrams, and other supporting materials
Investigate claims involving potential misrepresentation through examination of physical evidence, vehicle inspections, social media research, public records, and coordination with internal and external partners
Coordinate forensic inspections and investigative efforts with vendors, law enforcement, legal counsel, and other stakeholders
Conduct and support Examinations Under Oath (EUOs), including gathering supporting documentation and investigative materials
Occasionally testify in court proceedings, depositions, arbitration hearings, or remotely, and complete sworn affidavits as needed
Serve as a field resource for Claims and SIU staff regarding fraud indicators, investigative strategy, and evidence development
Proactively identify questionable claims and emerging fraud trends through field observations and investigative activity
Maintain timely and accurate case documentation while managing a high-volume investigative caseload across assigned territories
Engage in ongoing learning opportunities related to fraud trends, investigative techniques, court decisions, and applicable state regulations
Provide input into continuous improvement of SIU investigative processes, best practices, and field operations
Interact and communicate effectively with customers, witnesses, vendors, attorneys, law enforcement, peers, and leadership while maintaining professionalism and empathy
Mentor and assist less experienced investigators by sharing investigative techniques, field practices, and fraud detection strategies