SIU Field Investigator - Jackson, MS
About The Position
National General, a part of The Allstate Corporation, is seeking an experienced SIU Investigator to join their team. This role supports a territory spanning Jackson, Mississippi; New Orleans, Louisiana; and Mobile, Alabama, with a strong preference for candidates located in or near Jackson, MS. The ideal candidate will have extensive Special Investigations Unit (SIU) experience within the insurance industry, along with a solid claims background. This role is heavily focused on Auto Bodily Injury (BI) investigations and also requires experience supporting Homeowners claims investigations, including weather-related losses such as roof, wind, and flood damage. The company is looking for a highly analytical and detail-oriented professional who enjoys conducting complex investigations, identifying fraud indicators, gathering critical facts, and delivering meaningful results.
Requirements
- Extensive Special Investigations Unit (SIU) experience within the insurance industry
- Solid claims background
- Experience with Auto Bodily Injury (BI) investigations
- Experience supporting Homeowners claims investigations, including weather-related losses such as roof, wind, and flood damage
- Highly analytical and detail-oriented
- Strong analytical and investigative skills
- Excellent judgment
- Ability to manage high-impact cases from start to finish
- Critical Thinking
- Decision Making
- Documentation
- Evidence Gathering
- Fraud Investigations
- Insurance Fraud Investigations
- Special Investigations
- Witness Interviewing
- Must possess authorization to work in the United States
- Individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment.
- Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team.
Responsibilities
- Oversees file quality Investigative Consultant
- Makes claim decisions regarding highly complex investigations, and pursues restitution
- Manages vendor relationship and oversees vendor performance
- Conducts highly complex online data application searches, research, and evaluation
- Conducts thorough investigations of highly complex, multi-discipline claims and Excess Coverage Liability (ECL) claims that are potentially fraudulent to determine if payment is warranted
- Reviews investigations with fraud outcomes to validate whether denial is appropriate
- Conducts highly complex site inspections, including body shops, medical clinics, loss locations etc.
- Manages, researches, and resolves highly complex customer communications, concerns, conflicts or issues
- Utilizes analytic tools or SIU field intelligence to identify highly complex claims for investigation and/or for support in the evidence of the fraud and damages
- Summarizes documents and enters into claim system notes, documenting a claim file with notes, evaluations and decision making process
Benefits
- Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse
- Monthly connectivity reimbursement for employees eligible to work from home
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
