Situation Network Manager - Orlando, FL

Merge IT•Orlando, FL

15h•Onsite

About The Position

Our enterprise-level client is seeking to add a Situation Network Manager in Orlando, FL. This is a 3-6+ month contract with the possibility of extension and likely permanent conversion with good performance. The role is onsite in Orlando, FL, with an ASAP start date. A drug and background check, as well as vaccination, are required. The Situation Manager is accountable to manage all Client-owned high priority and major Incidents, within the agreed Major Incident Management process. The primary goal is to restore service as quickly as possible, and within SLA, while minimizing impact to the business. This involves ensuring timely and effective communication, governing and driving all Client technical ownership and resources, and ensuring timely and effective vendor engagement. The Situation Manager acts as the single point of contact for the Major Incident Management Process. You will be responsible for the delivery of network services provided by teams directly supporting the Client managed network services. You will be supported by a talented cast of technical managers and engineering staff, as well as a project management office, network operations center, strategy and architecture, network monitoring, tools, reporting, asset management, and billing support teams.

Requirements

7+ years as a hands-on network engineer implementing, designing and supporting a large enterprise network is required.
Advanced working expertise EIGRP routing protocols as well as TCP/IP, Multicast, LON and protocol redistribution.
Advanced working expertise of LAN technologies (HSRP,STP,VLANs and IP-subnetting).
Strong working expertise of WLAN technologies (Controllers, WAPs, Cisco Prime and 802.11 fundamentals).
Good working knowledge of network cabling infrastructure and specifications.
Experience with corporate change management procedures (design and peer review).
Understanding of general project planning principles expected.
Industry certifications CCNP is a must.
Must be able to configure BGP and IS/IS from scratch and troubleshoot these technologies in a production environment.
Must be able to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Nice To Haves

BGP and IS/IS would also be preferred.
CCIE or passed written is a plus.
BA/BS Degree preferred but not required if certifications are CCNP or better.

Responsibilities

Restore service as quickly as possible, and within SLA, while minimizing impact to the business.
Ensure timely and effective communication.
Govern and drive all Client technical ownership and resources.
Ensure timely effective vendor engagement.
Act as the single point of contact for the Major Incident Management Process.
Responsible for the success of regional network services.
Configure, troubleshoot and support Cisco routers (900x, 3900 and 3800 series), switches (3700, 6500, 4500 series, ASR's, Nexus 5500, 7000 and 9000).
Configure and support Cisco wireless access points with a good understanding of wireless controllers.
Perform troubleshooting and monitoring of incidents queues and executing network changes as required during and after business hours.
Be part of a 7/24 on-call rotation.
Open and monitor TAC cases with our vendors as required.
Adhere to all change control processes and configuration standards.
Attend daily incidents and change control meetings as well as conducting troubleshooting bridges with peers, vendors and customers.
Ensure timely and accurate communications to the customer are occurring.
Review network change scripts for accuracy to mitigate change induced outages and assuring changes meet corporate standard configurations.
Perform network captures using protocol analyzers and Wireless flukes.
Provide real time support during changes as needed.
Train and mentor peers and junior level engineers.
Complete administrative duties updating network inventories, support documentation (Visio).
Assist manager in identifying issues and process improvements, and distribution of work requests.