SITECH Repair Center Specialist

SITECH NorthWest•Kent, WA

8d•Onsite

About The Position

SITECH NW is seeking a Repair Specialist for their Kent, WA branch. This role focuses on cutting-edge technology in Trimble / CAT branded construction machine control. The company, Harnish Group Inc., is the Caterpillar Dealer in Central and Western Washington, Central and Eastern Montana, Northwestern Wyoming, Northwestern North Dakota, and Alaska. They are a family-owned and managed company with a mission to help customers succeed by providing premier business solutions delivered by engaged employees through teamwork and excellence.

Requirements

High school diploma or GED required
Technical school, or 3 years verifiable experience, in optical-mechanical assembly required
Fine motor skills/manual dexterity is required including: pinching, pressing, rotating, using tweezers, delicate tool work, etc.
Proficient in Microsoft Word, Excel, and Outlook.
Excellent customer service skills.
Must be able to lift and move 40 lbs, with or without assistance

Nice To Haves

Soldering and electrical circuitry experience preferred
Experience in Programming or Building Computers Desired

Responsibilities

Responsible for assembling, adjusting/calibrating, cleaning, and testing instruments and subassemblies.
Performs wiring diagnostics and troubleshooting of instruments, components and systems.
Must be proficient in reading calipers, height gauges, collimators, VOMs and other measuring devices.
Demonstrates understanding of complicated mechanical components, precision fit recommendations, instrument qualifications and calibrations.
Provide support and troubleshooting to customer and service technicians.
Answer questions and resolve issues involving the appropriate SITECH staff.
Provide technical support as needed for prompt, accurate resolution of unique or complex issues.
Escalate unresolved customer and service technician issues.
Capture all pertinent customer information including, but not limited to, purchase orders, job site information, serial numbers, firmware version, warranty information, and upgrade codes.