Site Support Technician- Goodyear, AZ
About The Position
CEVA Logistics is seeking a hands-on and proactive Site Support Technician (IT/IS Key User) to support our facility’s technology infrastructure. This role is responsible for installing, maintaining, and supporting IT systems and services to ensure smooth business operations. The ideal candidate will be comfortable configuring hardware and software, responding to service requests, and collaborating with cross-functional teams. This role is a hands-on position focused on the daily operations to achieve the needs of the customer, with a focus on customer support and driving results.
Requirements
- High school diploma or equivalent required.
- 1–2 years of experience in IT support or a related field.
- Strong knowledge of Windows operating systems, Microsoft Office Suite, and basic networking.
- Ability to troubleshoot hardware and software issues independently.
- Excellent communication and customer service skills.
- Ability to lift and move IT equipment as needed.
Responsibilities
- Install, configure, and maintain hardware and software systems to meet operational needs.
- Provide on-site IT support for desktops, laptops, printers, scanners, and other peripherals.
- Respond to and resolve service requests and incidents in a timely manner.
- Collaborate with internal teams to understand business requirements and provide technical solutions.
- Maintain accurate documentation of installations, configurations, and support activities.
- Ensure compliance with IT policies and procedures.
- Support facility-specific applications and systems as needed.
Benefits
- Competitive Paid Time Off
- 401(k)
- Health insurance
- Employee benefits platform with discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands
- Pet insurance
- Multiple health plans (company contribution to health savings account)
- Prescription coverage
- Dental coverage
- Vision coverage
- Company paid life insurance
- Company paid accident insurance
- Company paid short- and long-term disability coverage
- Employee assistance plan
- Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
- 401(k) with company match.
- Flexible Paid Time Off programs including company paid holidays.
- Tuition reimbursement program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
