Site Support Specialist

TEKsystems•Olathe, KS

16h•$20 - $35•Onsite

About The Position

This is a combination of level 1 and level 2 Helpdesk/Tech Support. Top tickets will be pw reset, permission, printers/network devices, and hardware/software service. Daily breakdown will be 90% tickets and 10% project work. - Onsite Support, helping end-users resolve in person issues that arise. - Address and resolve escalated issues from tier 2 support, which often involve more complex technical problems. - Will be require to go out of state for training / onboarding. Travel will be paid for.

Requirements

Desktop
Support
Troubleshooting
Hardware
Customer service
Technical support
Active directory
Help desk
Service desk
Must have CCNA (Cisco Certified Network Associate) or be willing to get it within 6 months (expense on candidate)
Must be able to communicate with leadership.
Looking for someone with a good personality who is confident with their work.
Looking for someone willing to learn and improve throughout this role.
"Jack of all trades" as they'll be working as onsite support.

Nice To Haves

Windows 10
Help desk support
Networking customer service
Office 365
Servicenow

Responsibilities

Helping end-users resolve in person issues that arise.
Address and resolve escalated issues from tier 2 support, which often involve more complex technical problems.
Participate in training sessions and stay updated on new technologies and procedures.