Site Support Specialist
About The Position
At CODA, Inc., every role matters—especially those who help patients take their first steps into treatment. We are seeking a Site Support Specialist who brings compassion, professionalism, and attention to detail to support our residential programs and ensure patients feel welcomed, safe, and respected from day one. This is a people-centered role for someone who thrives at the intersection of customer service, healthcare administration, and mission-driven work. About CODA CODA, Inc. provides evidence-based treatment and recovery services that help individuals reclaim their health, dignity, and stability. Our work is grounded in our core values: Collaborative – We work as one team across departments Compassionate – We meet people where they are Courageous – We do what’s right, even when it’s hard Respectful – We honor the dignity of every individual About the Role The Site Support Specialist plays a critical role in supporting clinical operations by admitting new patients, maintaining accurate health records, coordinating insurance and benefits, and providing excellent customer service to patients, staff, and guests. You are often the first point of contact—setting the tone for a patient’s treatment experience.
Requirements
- High School Diploma or GED (required)
- 2+ years of customer service experience in healthcare or nonprofit settings preferred
Nice To Haves
- Additional education or training in healthcare, administrative support, or practice management preferred
Responsibilities
- Admit new patients into residential treatment using CODA’s Electronic Health Record system
- Assist patients with intake paperwork, releases of information, and insurance verification
- Coordinate scheduling of new patient intakes with Admissions and Site Support leadership
- Support patients with Oregon Health Plan (OHP) renewal and reactivation
- Manage patient demographic, billing, and insurance information with accuracy and confidentiality
- Provide warm hand-offs to clinical staff to support continuity of care
- Maintain secure, orderly, and welcoming intake and admit areas
- Manage paper health records in compliance with HIPAA and CODA policies
- Deliver excellent customer service in person and by phone, using empathy and professionalism
- Support patients with Food Stamp card processing and applications
- Attend team meetings and trainings and maintain consistent attendance and punctuality
Benefits
- Mission-Driven Work: Be part of a team that helps individuals reclaim their health and dignity
- Comprehensive Benefits Package: Medical, dental, vision, and retirement plan options
- Team-Oriented Culture: Work alongside colleagues who embody CODA’s values—collaborative, compassionate, courageous, respectful, and visionary
- Meaningful Impact: Be a trusted presence during one of the most important moments in a patient’s recovery journey
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
