Site Supervisor, Newborn Hearing Screen

Pediatrix•Johnson City, TN

1d•Onsite

About The Position

The Site Supervisor oversees the Newborn Hearing Screen program at multiple sites within a region. The role is primarily responsible for directly delivering newborn hearing screening services, actively performing and documenting screenings, and serving as the on-site technical lead to ensure high-quality screening practices and support real-time workflows. Administrative duties are limited and focused on immediate, site-level operational support. The supervisor ensures eligible babies are screened, meets screening expectations set by the Hearing Screen Manager, and escalates hospital issues, missed babies, staffing gaps, and protocol concerns. The role coordinates staffing and schedules, supervises and evaluates Hearing Screen Technicians, provides training and technical support, and maintains required credentials and compliance. It also supports hospital relationships, state and hospital reporting, data review, and equipment oversight.

Requirements

High school diploma or general education degree (GED).
Current CPR certification, or the ability to obtain it upon offer.
At least two years of experience as a manager or an equivalent combination of training and experience.
Prior experience with newborns and/or in a healthcare setting.
Excellent written and oral communication skills.
Excellent customer service skills.
Ability to manage high stress in a fast-paced environment.
Computer proficiency and ability to perform accurate data entry.
Flexibility to work weekends and national holidays.
Ability to lift, carry, push, or pull up to 50 pounds.

Nice To Haves

One to two years of experience managing multiple sites.

Responsibilities

Perform and document newborn hearing screenings in accordance with clinical protocols and hospital requirements, including weekends and holidays as needed.
Ensure all eligible babies are screened and meet expectations set by the Hearing Screen Manager.
Immediately inform Hearing Screen Managers of hospital issues or missed babies.
Serve as the primary contact with parents where appropriate and ensure follow-up outpatient appointments are scheduled.
Create schedules that provide adequate coverage for hospital obligations and program requirements, and escalate staffing gaps or concerns.
Review timecards and approve time-off requests.
Participate in Hearing Screen Technician interviews and hiring as directed by the Hearing Screen Manager.
Supervise Hearing Screen Technicians and conduct annual performance evaluations.
Train new hires, provide continued training to current team members, monitor KPIs, and review them during monthly staff meetings.
Complete required company and hospital orientations and compliance modules.
Provide real-time technical guidance to screening staff and identify and escalate concerns or protocol deviations.
Conduct regular onsite visits and meet with hospital leadership, including presenting reports.
Address team member and hospital concerns and ensure team members meet performance expectations.
Maintain screener TB, CPR, and training requirements and hold credentials at a minimum for all supervised locations.
Comply with company and facility policies and procedures, including PPE, vaccination, safety, security, orientation, and annual compliance requirements.
Supervise daily state reporting for team members and, where designated, complete and present state and hospital reports according to state guidelines.
Monitor Medical Sponsor reports and timely submission by the physician sponsor to ensure adherence to Medical Sponsor Policy.
Review and reconcile monthly birth statistics, using available resources to resolve questions or concerns before deadlines.
Monitor Power BI reports for site and Hearing Screen Technician efficiencies and address issues as needed.
Monitor equipment checklists weekly and ensure parts are not swapped without contacting NATUS.
Perform other duties as assigned.