Delivery Station Site Supervisor (Operations Supervisor)

Jitsu Careers•Chicago, IL

18h•Onsite

About The Position

The Site Supervisor is the second-in-command to the Operations Manager (Site Leader) and is the primary floor leader for daily sort and outbound operations. Reporting directly to the Operations Manager, this role is responsible for executing the Labor and Operations plan, leading a team of rotating hourly associates and leads, and ensuring Safety, Quality, and Cost standards are met on every shift. This is a hands-on leadership role that requires strong floor presence, operational discipline, and the ability to run the site independently when needed.

Requirements

High school diploma or equivalent
2+ years of related experience required in last-mile delivery, transportation, warehousing, or logistics
Demonstrated supervisory or lead experience, with the ability to select, direct, train, and motivate a team of hourly personnel including contingent workers
Strong floor leadership instincts; present, visible, and accountable on shift
Excellent verbal and written communication skills, with the ability to engage effectively across diverse audiences and all levels of the organization
Strong analytical and problem-solving skills; ability to identify and act on operational issues in real time
Excellent organizational skills and attention to detail
Strong time management skills with a proven ability to meet deadlines and produce high-quality work under pressure with minimal supervision
Ability to work independently, prioritize tasks, and delegate when appropriate
Proficiency with Google Drive, Slack, and related operations tools; comfort with data and interest in using technology to improve workflows

Nice To Haves

OSHA Forklift Operator certification

Responsibilities

Design and implement safety standards and procedures for the market in collaboration with the Operations Manager.
Ensure Personal Protective Equipment (PPE) availability for all personnel.
Train and enforce company safety standards with hourly personnel.
Champion OSHA compliance and a safety-first culture across the team.
Manage the warehouse outbound process, ensuring packages are sent out for delivery each operating day according to company schedule requirements.
Achieve Safety, Quality, and Cost metrics and lead continuous improvement initiatives for outbound operations.
Manage the warehouse sortation process, ensuring packages are sorted for delivery accurately and efficiently.
Achieve Safety, Quality, and Cost metrics and lead continuous improvement initiatives for sortation.
Train, lead, mentor, and develop a team of hourly leads and associates, including full-time employees and contingent/platform workers.
Select and onboard hourly associates and build the bench of qualified warehouse personnel ahead of volume increases in collaboration with the Operations Manager.
Develop, implement, and manage warehouse work procedures, rosters, and staffing assignments to achieve company Safety, Quality, and Cost standards.
Train and certify leads and associates in role-specific tools, processes, and safety protocols.
Investigate, troubleshoot, and resolve operational issues in real time during shifts.
Proactively communicate SLA risk, staffing gaps, or operational variances to the Operations Manager.
Surface problems early and coordinate with other departments to resolve issues affecting sort execution and delivery timelines.
Use data to identify operational trends and flag process improvement opportunities to the Operations Manager.
Develop and implement a warehouse supply inventory management system to ensure sufficient supplies are available for operations, prevent stock-outs, and reduce overall costs.
Submit bi-weekly orders for warehouse supplies.