Site Supervisor

Amentum•Portland, ME

9d•Onsite

About The Position

The Site Supervisor is responsible for the overall operational aspects of an assigned Applicant Support Center (ASC) location. This role supervises staff consisting of Biometrics Technician(s) (BT), Receptionist and/or Tiger Team BTs, if assigned, and reports directly to the Regional and/or Deputy Regional Manager. The Site Supervisor oversees the day-to-day duties of the ASC, including administration, property control, logistics, facility maintenance, safety, security, customer service, daily production, and staffing as required by the contract. They also oversee and monitor all Biometrics capture, IDP, and Biometrics processes by observation and/or participation, and manage staff scheduling to maximize the ASC’s designated capacity. The position requires preparing and submitting timely and accurate reports to the PMO, conducting training for new ASC personnel, providing leadership and guidance, and ensuring adherence to company and Program workplace policies. The Site Supervisor utilizes an Employee Contact Record for counseling and coordinates with Regional Management and PMO HR on personnel issues. They maintain close coordination with Regional Managers and the Operations Coordinator, and foster a professional relationship with the USCIS Manager and personnel. The role may involve performing IDP duties, Biometrics Technician, Receptionist, and IDP functions as needed, and acting as a substitute for the Receptionist. Additionally, the Site Supervisor maintains necessary supply levels, manages supply costs, and ensures all required documents and records for ASC administration are maintained. Submitting timely recruiting and employment documents and performing other related duties as assigned are also part of the responsibilities.

Requirements

High School Diploma or equivalent.
Must be able to obtain and maintain facility credentials/authorization.
US Citizenship is required for facility credentials/authorization at this work location.
2-3 years of relevant experience such as customer service, administrative support or call center with at least 1 year of experience in a supervisory role or a minimum of 1 year experience at an Applicant Support Center.
Site Supervisor standing or walking 70% to 75% of each shift while engaged in repetitive motions while performing all assigned duties.
Must successfully complete all required training upon being hired.

Nice To Haves

Valid Driver’s License as there may be requirements for mobile routes.

Responsibilities

Supervises staff consisting of Biometrics Technician(s) (BT), Receptionist and/or Tiger Team BTs, if assigned.
Supervises the day-to-day duties of the ASC, including administration, property control, logistics, facility maintenance, safety, security, customer service, daily production and staffing as required by the contract.
Oversees and monitors all Biometrics capture, IDP, and Biometrics processes by observation and/or participation.
Manages staff scheduling to maximize the ASC’s designated capacity.
Prepares and submits timely and accurate reports to the PMO. This includes the Weekly Production Report and Customer Service Reporting (Management Control System), employee timesheets, training records and evaluations, quarterly inventory of Government Furnished Property (GFP), Application Support Center Incident Reports (AIR), and other documents as may be necessary or requested.
Conducts training for all new ASC personnel using the Standard Operating Procedure (SOP) and other training tools and documentation.
Provides leadership, guidance, motivation and career development assistance to ASC employees.
Ensures adherence to company and Program workplace policies.
Utilizes an Employee Contact Record to conduct periodic counseling and coordinates with Regional Management and PMO HR on resolution of personnel behavior or performance issues.
Maintains close coordination with the Regional Managers and Operations Coordinator.
Maintains a professional and cooperative relationship with the USCIS Manager and all other USCIS personnel.
May perform IDP duties if assigned, after receiving Final Suitability Clearance and completing training.
Performs Biometrics Technician, Receptionist, and IDP functions as needed.
Able to perform all reception and administrative duties of the Receptionist and may act as a substitute for the Receptionist.
Maintains the necessary supply levels and manages supply costs for the efficient and continuous operation of the ASC.
Maintains all documents and records required for the administration of the ASC.
Submits timely recruiting and employment documents as required.
Performs other related duties as assigned or requested.