Miami, FL - Site Supervisor

Alto•Miami, FL

4h•Onsite

About The Position

The Site Supervisor role is a hands-on frontline supervisor responsible for ensuring daily operational excellence across fleet, drivers, service agents, and depot functions. This role is ideal for a high-potential, action-oriented individual who is ready to take ownership of local execution, solve problems in real time, and grow into a future leader. You will serve as the primary point of contact during your shift, managing staffing, responding to operational issues in real time, coaching frontline employees, and ensuring an elevated passenger experience. Your leadership ensures that safety, consistency, employee experience, and service quality remain at the highest standard.

Requirements

High-potential, action-oriented individual ready to take ownership of local execution.
Ability to solve problems in real time.
Ability to grow into a future leader.

Responsibilities

Lead daily on-site operations by coordinating with Driver Leads, Service Agents, Technicians to attack fleet activities while adjusting team positions and resources in real time to meet demand levels.
Serve as the primary escalation point, partner with technicians and vendors, and step into support roles when needed to maintain seamless operations.
Serve as the primary support leader for Driver Leads and Service Agents, providing real-time coaching, constructive feedback, and reinforcement of policies and SOPs.
Foster a culture of accountability, service excellence, and continuous improvement across the team.
Troubleshoot and resolve operational or technical issues while identifying recurring trends, root causes, and propose actionable improvements.
Maintain composure, adapt plans quickly, and ensure seamless service delivery in fast-changing situations.
Collaborate across Operations, HR, and Support teams to share updates, address escalations, and own company-wide initiatives and performance goals.
Ensure the depot executes consistently with the organization’s vision by implementing and owning KPIs for key initiatives and delegating assignments accordingly.
Monitor KPIs, productivity, and resource allocation while proactively addressing performance gaps and implementing corrective actions.
Ensure attendance, policy compliance, and safety standards are consistently upheld throughout the shift.