Site Supervisor Print & Scanning Services

WCD•Fort McMurray, AB

10d•Onsite

About The Position

WCD helps organizations rethink their back-office operations. As a leader in back-office optimization, we turn the back office into a driver of data intelligence, business growth, and competitive advantage. Our approach connects people, process, data, and automation—eliminating low-value, repetitive tasks, accelerating workflows, improving accuracy, unlocking insights, and freeing your team to focus on what truly moves the business forward. Our solutions include managed back-office services, automated digital document delivery platform, and AI-driven digital mailrooms—backed by a team with expertise in outsourced print management, document scanning & imaging, workflow automation, and enterprise content management. We support key functions across the mailroom, accounting, operations, records management, and reception. Over seventy years strong—and still helping organizations work smarter and move faster. We are seeking a hands-on, customer-focused Site Supervisor to lead print and scanning operations at a client location. This role is responsible for overseeing daily service delivery, supervising a team, and ensuring high-quality, timely execution of print and imaging services.

Requirements

Post-secondary education or equivalent experience in operations, imaging, or print services
3–5+ years of experience in print production, document scanning, or managed services
Previous leadership or supervisory experience is strongly preferred
Onsite experience is considered an asset.
Strong organizational and time management skills with the ability to manage competing priorities
Excellent communication and customer service skills
Proven ability to lead teams while remaining hands-on
Detail-oriented with a strong focus on quality and accuracy
Comfortable working in a fast-paced, deadline-driven environment
Technical aptitude with print and scanning equipment
Pre- Employment Alcohol & drug testing is required
CSO is required for site access
Random Alcohol & Drug testing is also conducted at this location
Criminal background check is required
Must have a valid class 5 drivers license
Must able to lift up to 50lbs

Responsibilities

Oversee day-to-day onsite print and scanning operations, ensuring services are delivered efficiently and meet client expectations
Supervise and support a team responsible for document preparation, scanning, indexing, printing, and finishing work
Balance hands-on operational work with leadership responsibilities in a fast-paced environment
Monitor workflows, prioritize tasks, and ensure deadlines and SLAs are consistently met
Ensure all print and imaging work is completed accurately, securely, and in accordance with established procedures and quality standards
Oversee document lifecycle processes including preparation, scanning, indexing, QA, and delivery
Conduct regular quality checks and drive continuous improvement in processes and efficiency
Maintain production tracking and reporting to support operational visibility
Act as the primary point of contact for onsite client stakeholders
Build strong relationships and proactively identify client needs and opportunities for service improvement
Ensure a high level of customer satisfaction through responsive and professional service delivery
Follow up with client on survey results
Attend monthly safety meetings
Oversee printing, scanning, finishing, and distribution activities (cutting, binding, packaging, etc.)
Ensure proper handling of sensitive and confidential information
Monitor equipment performance and coordinate maintenance or troubleshooting as needed
Manage production supplies, inventory, and ordering
Coordinate with the clients mailroom to deliver projects on time
Lead, coach, and develop onsite team members
Provide training and ensure adherence to processes, safety standards, and best practices
Support scheduling, workload allocation, and performance management