Site Supervisor - Mail and Copy Office Services

IST Management Services•Minneapolis, MN

8h•Onsite

About The Position

IST Management Services, Inc. is seeking an experienced leader to join our team in Minneapolis, MN! The Site Supervisor - Mail and Copy Office Services will lead a team of 2+ employees in providing excellent mail, copy and hospitality office services support for our on-site customers. This is a direct hire, full time position with IST Management. We offer additional career opportunities including a path to Corporate leadership in operations. IST Management is a business process outsourcing company. We have over 1,800 employees and have been in business for over 25 years with operations in over 38 cities across the U.S. We provide a range of services geared toward litigation and corporate office support including e-Discovery services such as processing, hosting, court reporting, collections/forensics, managed review, and managed services. IST Management is a Relativity Certified Provider. We also provide a full range of facilities management and office services. We’ve been recognized as one of the fastest-growing companies in the U.S. as a winner of the Nation’s Best & Brightest Companies to Work For, as well as the HR Professional Excellence Award from the Society for Human Resource Management. We are proud to belong to the Military Spouse Employment Partnership through our nation’s Department of Defense and have committed to Hiring Our Heroes’ mission to hire 100,000 active and former service members in 2021. IST Management has also been included in the INC 5000 list!

Requirements

At least 1 year of experience managing a team in similar office services and support operations
Authorization to work for any employer in the US required
High School Diploma or GED required
Prior mail or copy related experience is required
Computer literacy; fluency in Microsoft Office suite
Excellent communication skills - verbal and written
Knowledge of supervisory techniques to manage, motivate and train employees
Critical thinking skills and sense of accountability; problem solving ability
Ability to meet attendance policy
Ability to lift up to 55lbs on occasion; ability to stand and/or walk for extended periods of time

Responsibilities

Lead the site team delivering exceptional office services and hospitality support for our on-site customers.
Mail services, copy services, reception and corporate hospitality services, facilities management and light maintenance services and vendor coordination
Maintain effective written and oral communications with clients, employees, and the operations team; attend meetings and keep up to date reporting
Work collaboratively with Customer based and IST Management internal teams to deliver our signature white glove service
Prioritize work and ensure customer needs are met in regards to on-time delivery of services and quality of work; develop and improve standard operating procedure; manage, train and coach team members
Ensures the proper and safe use of all equipment used by employees
Administrative support as needed to communicate service attainment
Other tasks as assigned