Site Supervisor II

Interfaith Community Services INC•Escondido, CA

11d•$70,304 - $89,210•Onsite

About The Position

Interfaith Community Services is North County's largest social services agency, dedicated to empowering individuals and families towards self-sufficiency since 1979. We provide a comprehensive range of programs including basic needs support, social services, housing assistance, employment development, senior services, veterans programs, and addiction recovery support. Annually, we impact over 20,000 community members through partnerships with over 250 faith communities, 1,700 volunteers, and a staff of over 275. We are seeking passionate individuals to join our mission-driven team.

Requirements

Bachelor’s degree in social work or related field, required
Two (2) or more years of experience working in a Social Services or nonprofit setting, required
Equivalent combination of work experience and education may be considered in lieu of specified education requirement
Ability to manage high-acuity cases and respond calmly and professionally to crisis or emergency situations
Ability to prioritize, multitask, and meet multiple deadlines in fast-paced, high-pressure environments
Strong organizational skills with excellent attention to detail and accuracy
Ability to work independently while exercising sound judgment
Working knowledge of mental health, co-occurring disorders, substance use treatment models, and crisis intervention
Knowledge of adult development and community and social service resources
Excellent written and verbal communication skills
Ability to work effectively within multidisciplinary and collaborative teams
Ability to communicate professionally with a diverse workforce and maintain positive working relationships across all organizational levels
Demonstrates teamwork, cooperation, and a strong sense of urgency
Ability to establish and maintain appropriate professional boundaries with clients
Commitment to maintaining confidentiality of client and employee information
Proficiency in Microsoft Office (Word, Excel, Outlook)
Demonstrated ability to lead, supervise, and support staff, including scheduling, performance management, and coaching
Strong organizational, communication, and problem-solving skills with the ability to prioritize workloads and ensure program and operational goals are met

Nice To Haves

Two (2) or more years’ experience in a supervisory role or a role with increasing responsibility in behavioral health, or social services, preferred
Bilingual (Spanish/English), preferred

Responsibilities

Support the assigned Program Manager in overseeing the day-to-day operations of one or more assigned programs.
Monitor and coordinate program activities, client services, and facility functions to ensure smooth and efficient operations.
Ensure service delivery is in alignment with program goals and in compliance with grant and contract requirements.
Provide daily supervision, direction, and support to site staff, interns, and volunteers.
Provide ongoing coaching, guidance, and professional development opportunities for team members.
Support staff in addressing client needs, including referrals, crisis management, case consultation and resource coordination.
Maintain a safe, supportive environment by modeling program protocols and ensuring staff adhere to policies.
Respond to client incidents and emergencies, including de-escalation and coordination with law enforcement or medical personnel when necessary.
Support in facilitating regular staff meetings to promote communication and problem-solving.
Ensure site compliance with safety regulations, contractual obligations, and applicable laws, including federal, state, and local requirements.
Conduct routine inspections of the facility to meet regulatory standards.
Oversee documentation, including incident reports, shift logs, and service delivery records.
Provide operational data, reports, and updates to the Program Manager and/or Director as requested.
Maintain effective working relationships with community partners, service providers, law enforcement, and other stakeholders.
Participate in community meetings, trainings, and collaborative initiatives related to the program’s mission.
Work with volunteer coordinators to integrate volunteers effectively into site operations.
Participate in staff hiring, training, corrective action and performance evaluation processes.
Support the assigned Program Manager and/or Director in evaluating program efficiency and effectiveness, workload distribution, and staff assignments.
Assist the assigned Program Manager with administrative tasks, data management, and preparation of program reports as needed.
Oversee daily facility inspections, safety checks, fire drills, and utility monitoring to meet program, federal, state, and local compliance requirements.
Perform additional duties as assigned by leadership.