Site Specialist

Shelter Corporation•Cottage Grove, MN

31d

About The Position

The Site Specialist is responsible for supporting multiple properties as directed by the Regional Manager. This role requires flexibility, strong resident relations skills, and a proactive approach to leasing, resident education, and ensuring unit readiness. The Roving Site Specialist will serve as a key resource in maintaining occupancy, compliance, and resident satisfaction across assigned properties.

Requirements

High school diploma or equivalent
4+ years experience in leading and motivating teams to meet goals
Experience managing communities of 100+ units for a professional real estate management company
Tax credit and Section 8 experience
Exceptional customer service skills
Strong communication skills
Strong organizational skills with an ability to multi-task
Professional image and conduct
Proficiency in technology, including Microsoft Office Suite

Nice To Haves

Yardi knowledge preferred but not required

Responsibilities

Ensuring all residents are registered in Rent Café and educating residents on rent payment processes, work order submissions, and how to contact the appropriate staff for inquiries or concerns.
Actively marketing and leasing available units to minimize vacancies, conducting property tours and guiding prospective residents through the application process, and communicating with service providers and partners regarding any terminated leases and vacant units that become available.
Walking and inspecting vacant units to assess readiness for leasing, to include identifying and reporting necessary maintenance or turnover needs to the appropriate team.
Ensuring residents understand and adhere to lease terms and community policies as well as issuing and delivering violation notices as directed.
Immediately reporting escalated resident issues, lease violations, or property concerns to the Regional Manager.
Providing regular updates on leasing progress, resident engagement, and outstanding issues at assigned properties.
Working closely with service providers to ensure pertinent information is shared across the board, to include sending notifications of lease violations, late notices, and specific concerns related to the management of the property to the service providers before sending to residents.
Ensuring ongoing compliance with affordability requirements during resident tenancy, to include generating and issuing recertification notices in compliance with HUD and IRS requirements, processing and completing annual recertifications while directly communicating with residents to ensure program compliance, managing renewal paperwork including Section 8 voucher renewals when applicable, scheduling Section 8 voucher inspections with the centralized Maintenance team, ensuring occupancy standards and house rules are upheld and coordinate with other departments as needed, assisting in file audits and management reviews, and attending quarterly and annual compliance training to maintain expertise.
Ensuring proper notices are sent to residents with late rent payments.
Assisting residents in setting up payment plans per community-specific delinquency policies, notifying the Regional Manager of any broken payment plans in a timely manner so that eviction proceedings may begin if necessary.
Providing information and forwarding any physical monies received to the Business Operations Department so they may ensure funds are being appropriately applied and charges appropriately assessed.
Perform special projects and other duties as assigned by the Regional Manager.