Site Services Supervisor, Data Center

Apple • Sparks, NV

11h • Onsite

About The Position

Infrastructure Services, part of IS&T, forms the foundation of Apple's global network operations, managing data center equipment and systems to provide compute, storage, and networking services across Apple, including its internal developer community. The Data Center Operations (DCO) team is seeking a dynamic and motivated individual for the Site Services Supervisor role. This leadership position requires proven leadership skills and experience collaborating with technical, operations, and other IT support teams within a fast-paced, dynamic 24x7 production data center. Apple's Site Services Supervisors need strong communication and collaboration skills, and a dedication to building strong teams and working with other leaders across the organization. This role involves critical responsibilities in leading technicians to support Apple's IT infrastructure operations.

Requirements

• 3+ years of experience directly supporting networked IT hardware infrastructure and working in a data center or equivalent environment.
• Ability to safely work at heights using step ladders, podium platforms, and people lifts, adhering to all safety protocols.
• Ability to safely use hand-held tools such as electric drills, safety cutters, fiber testing kits, etc.
• Ability to work extended shifts within a data center environment, withstanding heat levels ranging from 79°F to upwards of 105°F while maintaining appropriate hydration.
• Able to support on-call duties, providing after-hours support in a 24/7 operational environment as needed.

Nice To Haves

• Previous leadership experience leading teams, projects, or functions in support of IT or data center operations.
• Knowledge and experience using computer operating systems, understanding of network protocols and concepts, and running diagnostics & firmware updates to resolve IT infrastructure issues.
• Solid ability to lead and supervise data center technicians and functions.
• Experience providing focused to expert level functional knowledge and hands-on support of mission critical environments and data center operations.
• Experience working with management/leadership teams to ensure proper staffing levels, budgets, tools, and materials.
• Experience reviewing and recommending improvement of established procedures and standards.
• Knowledge and experience using workflow systems, collaboration, email, and scheduling tools.
• Great teammate with a positive attitude, high emotional intelligence and the ability to make decisions.
• Self-motivated, driven individuals who are comfortable working in a global, fast-paced, often ambiguous environment with the ability to work with multi-functional teams.

Responsibilities

• Lead technicians in support of Apple's IT infrastructure operations.
• Provide focused, in-depth functional and hands-on support of day-to-day Hardware Support and IT infrastructure deployment activities.
• Ensure projects and tasks are completed according to plan, priority, and meet quality standards.
• Oversee technician and team performance.
• Work with the management team to ensure proper staffing levels, tools, and materials are available for the team.
• Coordinate the development, implementation, and compliance of all established policies and procedures.
• Set the example for and help to guide the development of the Site Services technical team's core competencies and support capabilities.
• Work with and support cross-functional team coordination to ensure proper alignment and support of tasks.
• Adapt to dynamically changing delivery and work schedules, priorities, and use of new technologies.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees