Site Service Coordinator
About The Position
The Opportunity: In this role, you will report to the Onsite Supervisor and will work closely with the Avantor’s Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science. Location: Binney St- Cambridge, MA Shift: Monday-Friday (First shift hours) Hourly Rate: $26.00 - $29.00 Benefits: Health and Wellness: Medical, Dental, Vision, and Wellness programs Time Off: Paid Time Off (PTO), Company paid holidays, Choice holidays, etc. Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto, and home insurance Recognition: Celebrate your peers and earn points to redeem for gifts and products How you will thrive and create an impact Avantor’s Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.
Requirements
- A High school diploma or GED is required
- Minimum of 2 years of experience in material handling, inventory replenishment, or customer service
- Proficiency in Microsoft Office applications, particularly Word and Excel
- Strong attention to detail and accuracy
- Excellent verbal and written communication skills
- Self-motivated with strong organizational and time management abilities
- Proven ability to prioritize tasks, meet deadlines, and work independently
- Professional demeanor with a strong commitment to customer service
- High regard for safety, quality, and strict adherence to protocols, policies, and procedures
Nice To Haves
- Good Manufacturing Practices (GMP) is a plus
Responsibilities
- Oversee consumables, chemicals, samples, and other materials.
- Maintain accurate inventory records and process requests for inventory movement on and off-site.
- Monitor slow-moving and obsolete inventory, conduct cycle counts, and support annual physical inventories.
- Generate and maintain inventory reports and customer metrics.
- Perform desktop delivery of inbound packages.
- Ensure accurate tracking of expiration dates, lot numbers, and quantities.
- Utilize login functions and maintain GMP-compliant documentation.
- Serve as the primary point of contact for inventory-related inquiries.
- Communicate effectively with customers, purchasing directors, facility directors, and plant managers.
- Provide daily support, including order entry, reporting, metric tracking, and cost savings documentation.
- Manage backorder reporting, expedite orders, and coordinate direct factory shipments.
- Handle third-party support, quote management, document control, and resolution of invoice or pricing discrepancies.
- Coordinate outbound shipments, including hazardous materials, and ensure compliance with packaging and documentation requirements.
- Update and maintain Standard Operating Procedures (SOPs).
- Use various systems, including SAP, Citrix, Intranet, Avantor Inventory Management Systems, ChemSW, and customer-specific platforms.
Benefits
- Medical, Dental, Vision, and Wellness programs
- Paid Time Off (PTO), Company paid holidays, Choice holidays, etc.
- Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount
- To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto, and home insurance
- Celebrate your peers and earn points to redeem for gifts and products
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
