Site Coordinator

Ricoh Americas Holdings•Mount Laurel, NJ

About The Position

Site Coordinator Reception, Conference Center & Catering Support Manage meeting room bookings and setups, including equipment and refreshments. Maintain housekeeping standards and inventory for conference rooms. Coordinate catering and special equipment needs. Perform daily checks on meeting room equipment and environment. Facilities Services Coordination Support facilities processes and tools; escalate issues as needed. Monitor service requests and maintain office cleanliness and organization. Coordinate desk moves and manages pantry/office supply inventory. Assist with new hire orientation and escalate concerns to Facilities Lead. Mail Room Services Handle incoming/outgoing USPS and accountable mail, including digital tracking and recipient notifications. Ensure proper chain of custody for deliveries and assist with messenger services. Maintain awareness of USPS pickup schedules. Miscellaneous Services Stock pantries, manage office supplies, and support badge creation. Troubleshoot printers and assist with workstation setups/moves. Maintain conference rooms and training spaces, including light cleaning and carpet maintenance. Provide basic AV/IT support and escalate technical issues appropriately. Reporting Daily / Monthly metrics management Monthly Operations Report POSITION PROFILE Accountable for daily operations of solo-person site. Responsible for performing the contracted office services including, but not limited to: Copy services, Courier Services, Managed Print services, Hospitality, Imaging and Mail services. Job Duties and Responsibilities · Responsible for daily operations of a mail room, copy center, or scanning facility including · operating office equipment such as: PC, Copiers, Multifunction Devices, Imaging & Mail · Equipment · May be responsible for: Courier Services, Reception Services, Switchboard Operations, · Shipping & Receiving, Delivering and Processing of Mail · Handles formal contact with the customer, on a daily basis. · Responsible for effective implementation and management of RICOH Service Excellence · Programs · Understands how to operate the required equipment/software efficiently to achieve service level · agreements. · Achieves profitability in the area of cost of goods by effectively utilizing company materials and · supplies. · May maintain daily routine functions to include creating/completing work orders, contractor · monitoring, inspections, reporting facility related issues, lending support as required. · May include interaction with contracted vendors, facility management and occupants. · May be responsible for office-supply inventory re-ordering. · May be responsible for Conference room coordination and A/V equipment resource · management. · Maintains positive internal working relationships with all department employees by · communicating in a professional manner. · Collects and provides data to assigned leadership and customer. May include completing · monthly reports to customers with support from assigned leadership. · Ensures financial responsibilities are met. · Performs other duties as assigned

Requirements

High school or GED is required
1+ years of experience in a related field (B2B and/or technical)
Previous 1+ year Customer facing work experience required
Demonstrated knowledge and understanding of technology
Tactical thought processing
Ability to present to a small group
Moderate Problem-Solving Skills
Basic Customer Service skills
Basic Technical aptitude
Basic Written and Verbal Communication skill

Responsibilities

Manage meeting room bookings and setups, including equipment and refreshments.
Maintain housekeeping standards and inventory for conference rooms.
Coordinate catering and special equipment needs.
Perform daily checks on meeting room equipment and environment.
Support facilities processes and tools; escalate issues as needed.
Monitor service requests and maintain office cleanliness and organization.
Coordinate desk moves and manages pantry/office supply inventory.
Assist with new hire orientation and escalate concerns to Facilities Lead.
Handle incoming/outgoing USPS and accountable mail, including digital tracking and recipient notifications.
Ensure proper chain of custody for deliveries and assist with messenger services.
Maintain awareness of USPS pickup schedules.
Stock pantries, manage office supplies, and support badge creation.
Troubleshoot printers and assist with workstation setups/moves.
Maintain conference rooms and training spaces, including light cleaning and carpet maintenance.
Provide basic AV/IT support and escalate technical issues appropriately.
Daily / Monthly metrics management
Monthly Operations Report
Accountable for daily operations of solo-person site.
Responsible for performing the contracted office services including, but not limited to: Copy services, Courier Services, Managed Print services, Hospitality, Imaging and Mail services.
Responsible for daily operations of a mail room, copy center, or scanning facility including operating office equipment such as: PC, Copiers, Multifunction Devices, Imaging & Mail Equipment
May be responsible for: Courier Services, Reception Services, Switchboard Operations, Shipping & Receiving, Delivering and Processing of Mail
Handles formal contact with the customer, on a daily basis.
Responsible for effective implementation and management of RICOH Service Excellence Programs
Understands how to operate the required equipment/software efficiently to achieve service level agreements.
Achieves profitability in the area of cost of goods by effectively utilizing company materials and supplies.
May maintain daily routine functions to include creating/completing work orders, contractor monitoring, inspections, reporting facility related issues, lending support as required.
May include interaction with contracted vendors, facility management and occupants.
May be responsible for office-supply inventory re-ordering.
May be responsible for Conference room coordination and A/V equipment resource management.
Maintains positive internal working relationships with all department employees by communicating in a professional manner.
Collects and provides data to assigned leadership and customer. May include completing monthly reports to customers with support from assigned leadership.
Ensures financial responsibilities are met.
Performs other duties as assigned