Site Security Manager - Commercial Property

Kandor•Vancouver, BC

2d•CA$26 - CA$32•Onsite

About The Position

Guardteck Security is seeking an experienced Security Site Manager to lead security operations at a major retail shopping centre in Vancouver, BC. As Security Site Manager, you’ll be responsible for leading the security team, overseeing complex site operations, and acting as the key decision-maker during incidents, investigations, and emergencies. This role is best suited to an experienced security leader with strong people-leadership experience and a background in retail, hospitality, or another premium customer-facing environment. A successful candidate will understand that this isn’t a desk job and be prepared to remain visible on-site, coach their team, build relationships, and ensure the site operates in accordance with Guardteck’s standards.

Requirements

Minimum 2-3 years of experience in a security leadership role
Current OFA Level 2 and AST certification
Demonstrated experience and understanding of incident reporting, investigations, and emergency response management
Experience working with CCTV, access control, intrusion systems, and integrated security systems
Experience leading large-scale security teams in a complex, customer-facing environment
Strong computer skills, including competency in Microsoft Office Suite
Experience in retail, shopping centre security, hospitality, or another premium, high-profile service environment

Responsibilities

Oversee day-to-day security operations for the site, ensuring staff follow Guardteck standards, site procedures, and client expectations.
Review dispatch logs, incident reports, and operational documentation for accuracy and timely distribution; monitor compliance with contract requirements, KPIs, and post orders.
Partner with the Account Manager on site performance reviews, operational priorities, and monthly scorecards.
Act as a key responder during after-hours emergencies, major incidents, and investigations involving guests, retailers, or property concerns.
Ensure CCTV, access control, and integrated security systems are used effectively to support incident response and site safety and identify gaps for improvement.
Lead, coach, and develop the site security leadership team, setting clear expectations for professionalism, accountability, and performance.
Conduct regular site visits, check-ins, and performance reviews to keep staff engaged, proactive, and aligned with service standards.
Facilitate regular leadership meetings, ensuring action items are tracked and followed through.
Support emergency preparedness through tabletop exercises and scenario-based training, and foster a team culture of ownership and operational readiness.
Build and maintain strong relationships with property management, retailers, contractors, and other site stakeholders, representing Guardteck professionally in all interactions.
Meet regularly with Property Management and the Account Manager to review site performance and conduct walkthroughs, responding to client requests in a timely, solutions-focused manner.
Support risk assessments and maintain emergency response plans, ensuring staff understand their roles.