Site Reliability Engineer

CGI•Lafayette, LA

3d•Hybrid

About The Position

The Site Reliability Engineer is an engineer responsible for supporting reliability engineering tasks under the guidance of senior technical staff. This role applies foundational knowledge of monitoring tools, incident response, automation, and operational support to help maintain system reliability and service stability. The Site Reliability Engineer assists with incident management, alert implementation, and runbook documentation while following established SRE practices, tools, and procedures. This position is located in our Lafayette, Louisiana office; however, a hybrid working model is acceptable.

Requirements

Bachelor's degree in a related field, or equivalent relevant experience if permitted by contract
Basic understanding of monitoring, observability, incident response, and automation concepts
Familiarity with operational support processes and reliability engineering principles
Exposure to scripting, cloud platforms, or container environments is preferred
Strong analytical, organizational, and communication skills
Ability to work effectively in a team environment

Responsibilities

Assist with incident management and service restoration activities under supervision
Implement and maintain monitoring alerts, dashboards, and operational checks
Support basic automation tasks to improve repeatability and reduce manual effort
Document runbooks, standard operating procedures, and incident response steps
Monitor system health, service availability, and operational events using approved tools
Troubleshoot basic reliability and operational issues and escalate complex problems as appropriate
Follow established SRE practices, change management requirements, and operational standards
Collaborate with engineering, platform, and operations teams to support service reliability