Site Reliability Engineer

TEKsystems•Chandler, AZ

4d•Hybrid

About The Position

Seeking an experienced Site Reliability Engineer (SRE) to provide production support and reliability engineering for multiple enterprise-wide solutions within the Infrastructure Automation Solutions (IAS) organization. This role is responsible for ensuring the availability, performance, resiliency, and scalability of critical platforms supporting enterprise security, automation, orchestration, CI/CD pipelines, and cloud-based services. The Sr SRE will partner closely with Product Managers, Engineering Leads, platform teams, and other SREs to design, build, operate, and continuously improve highly reliable enterprise solutions.

Requirements

5+ years of experience supporting enterprise-scale production systems with a focus on reliability, operations, and automation.
High-level experience (5–10 years) supporting one or more of the following: Enterprise security platforms, Automation and orchestration solutions, Workflow automation, CI/CD pipelines, Cloud platforms (public or private)
Strong hands-on experience with: Linux and Windows administration, Ansible / Ansible Tower, Terraform
Proficiency in at least one or more programming or scripting languages: Python, .NET, Java
Experience supporting and troubleshooting enterprise logging and monitoring platforms, such as: Tivoli ITM, SiteScope, Splunk
Experience with Dynatrace Application Performance Monitoring (APM).
Experience with ITSM tools, including ServiceNow and/or BMC Remedy.
Strong troubleshooting, debugging, and root-cause analysis skills in complex enterprise environments.
Proven ability to collaborate across teams and communicate effectively with both technical and non-technical stakeholders.

Nice To Haves

Experience supporting large-scale financial services or regulated enterprise environments.
Familiarity with cloud-native architectures and DevOps/SRE best practices.
Experience developing dashboards and operational insights using Tableau.
Exposure to SRE concepts including SLIs, SLOs, error budgets, and reliability metrics.
Experience improving operational maturity through automation, standardization, and observability.
Bachelor’s degree in Computer Science, Engineering, or a related discipline (or equivalent experience).

Responsibilities

Provide 24x7 production support (including on-call rotation) for multiple enterprise platforms and automation solutions.
Ensure stability, availability, performance, and resiliency of enterprise security, automation, orchestration, and CI/CD platforms.
Act as an escalation point for incident management, root cause analysis, and problem resolution.
Lead and contribute to post-incident reviews, documenting root causes and driving corrective and preventive actions.
Collaborate with Product, Engineering, and Architecture teams to influence design decisions that improve reliability, scalability, and operability.
Automate repetitive operational tasks and implement self-healing and auto-remediation solutions using infrastructure-as-code and workflow automation.
Support and operate enterprise tools including, but not limited to: Security & Endpoint Platforms: Tanium, CrowdStrike; Automation & Configuration Management: Ansible, Ansible Tower, Terraform, BMC Bladelogic; Orchestration & Workflow: BMC TrueSight Orchestrator; CI/CD & Artifact Management: JFrog Artifactory and Xray; Endpoint Management: Microsoft SCCM
Monitor system health and performance using enterprise monitoring, logging, and APM tools.
Partner with service management teams to manage incidents, changes, and problem records using ServiceNow and BMC Remedy.
Create and maintain operational documentation, runbooks, dashboards, and standard operating procedures.
Contribute to capacity planning, performance tuning, and platform modernization efforts.
Support cloud-based platforms and hybrid environments with a reliability-first mindset.