Site Reliability Engineer (Remote)

Oxley Enterprises®, Inc. • Stafford, VA

12d • $80,241 - $119,603 • Remote

About The Position

Be the technical backbone of reliability for a mission-critical Department of Veterans Affairs (VA) cloud platform. As a Site Reliability Engineer, you will serve as the liaison between platform and product teams, ensuring 99.99% availability across hundreds of applications through proactive incident response, capacity planning, and automation. The Site Reliability Engineer leads incident triage and root cause analysis, and drives automation to reduce operational toil across the platform.

Requirements

• 3 years of experience in site reliability engineering or platform operations
• Excellent experience performing daily monitoring and reporting of the four Golden Signals (latency, error rate, volume, saturation)
• Excellent ability to participate in 24x7 on-call support rotations
• Excellent experience leading or supporting incident response including triage, mitigation, resolution, and recovery
• Excellent ability to conduct Root Cause Analysis (RCA) and develop corrective and preventive actions
• Excellent experience defining, implementing, and maintaining Key Performance Indicators (KPIs)
• Above average experience designing and maintaining automation for deployment, testing, configuration, scaling, and recovery processes
• Above average knowledge of Infrastructure as Code (IaC) practices
• Above average ability to support and maintain Terraform-based environment provisioning
• Working knowledge of capacity planning and load analysis
• Experience supporting a federal agency
• Excellent verbal and written communication skills
• Active Federal Civilian Public Trust clearance
• U.S. Citizenship or Permanent Resident that has lived in the United States for at least 3 years

Nice To Haves

• AWS Certified DevOps Engineer - Associate or Certified Kubernetes Administrator (CKA)

Responsibilities

• Performs daily monitoring and reporting of performance metrics including the four Golden Signals and incident-free availability for each assigned product
• Participates in 24x7 on-call support rotations as needed providing subject matter expertise for platform services and product dependencies
• Leads or supports incident response activities including triage, mitigation, resolution, and recovery in accordance with established standards
• Conducts RCA and develops corrective and preventive actions
• Produces incident reports and post-incident reviews within defined timelines
• Defines, implements, and maintains KPIs providing real-time and historical insight into product reliability and availability
• Conducts capacity planning and load analysis ensuring systems meet current and forecasted demand across all environments
• Designs, implements, and maintains automation for deployment, testing, configuration, scaling, and recovery processes to reduce manual operational toil
• Validates system readiness prior to releases, patches, and upgrades
• Monitors and supports post-deployment activities ensuring stability and performance
• Participates in daily Change Control Board (CCB) meetings supporting safe, reliable, and repeatable releases across assigned products
• Serves as liaison between the platform team and product teams, providing subject matter expertise regarding platform and product architecture, configurations, and dependencies

Benefits

• Medical, dental, vision and prescription drug coverage for you and your family.
• Life Insurance, short-term disability and long-term disability paid for by the Company.
• Supplemental coverages including Accident, Critical Illness, and Hospital.
• Additional Life insurance coverage for you and your dependents.
• 401k plan with various options to select based on your retirement goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level