Site Reliability Engineer

Nextpoint•Chicago, IL

27d•Onsite

About The Position

Nextpoint's platform handles massive, unpredictable volumes of sensitive legal data — unlimited-upload document review, AI-assisted analysis, and secure electronic production — all running on AWS with zero downtime tolerance for firms in active litigation. We're looking for a Site Reliability Engineer to help maintain the reliability, scalability, and security posture of that platform as we expand our AI capabilities (built on Amazon Bedrock) and grow our customer base. This is a hands-on role for someone who wants to be the first line of response for production infrastructure at a company where reliability is a customer-trust issue, not just an engineering metric.

Requirements

5+ years of experience in Site Reliability Engineering, DevOps, or Infrastructure Engineering roles, ideally in a B2B SaaS environment
Deep hands-on experience with AWS (EC2, S3, RDS, Lambda, VPC, IAM, CloudWatch, or equivalent services)
Working knowledge of infrastructure-as-code (Terraform, CloudFormation, or CDK) and configuration management
Proficiency in at least one scripting/programming language (Python, Go, or similar) for automation and tooling
Experience with containerization and orchestration (Docker, Kubernetes, or ECS)
Track record of operating CI/CD pipelines
Experience with monitoring/observability stacks (Datadog, CloudWatch, Prometheus/Grafana, or similar)
Familiarity with security compliance frameworks (SOC 2, HIPAA, or similar) and encryption/access-control best practices
Experience supporting systems handling large-scale, variable-volume data processing is a plus
Exposure to AI/ML infrastructure (e.g., Amazon Bedrock, model-serving pipelines) is a plus, given our growing AI feature set
Experience using ClaudeCode, Kiro, OpenCode or similar Agentic AI
Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)
Strong written and verbal communication skills, with the ability to write clear runbooks and explain technical tradeoffs to non-technical stakeholders
Comfortable being part of an on-call rotation

Responsibilities

Maintain and extend existing infrastructure-as-code (Terraform/CloudFormation/CDK) following established patterns and standards
Support and operate CI/CD pipelines; implement improvements as directed
Monitor cloud cost trends and flag optimization opportunities for review
Monitor uptime, latency, and performance SLOs/SLIs for production systems supporting document upload, processing, review, and production workflows
Participate in the on-call rotation and serve as first responder for production incidents during US business hours
Triage, troubleshoot, and resolve incoming infrastructure requests and incidents; escalate and coordinate on complex root-cause work
Write clear post-incident reports and help investigate recurring incidents and cost overruns
Maintain and extend existing monitoring, alerting, and observability tooling
Partner with engineering teams to build reliability, scalability, and observability into new features from design through launch
Document runbooks, architecture decisions, and operational procedures for the broader engineering team
Communicate incident status and technical issues clearly to engineering and non-technical stakeholders
Participate in design reviews to flag reliability or operational concerns early
Support SOC 2 compliance activities and help uphold encryption, access-control, and audit-trail standards across all environments
Implement and maintain security best practices for infrastructure handling confidential legal and client data, including AI workloads on Amazon Bedrock
Support security reviews, vulnerability management, and patching cadences across production systems
Maintain permissions-based access controls and comprehensive audit logging in line with client security commitments