Site Reliability Engineer
About The Position
The Customer Experience (CX) engineering team is a group of extraordinary technical guides whose main focus is delivering a world-class customer experience by solving the toughest business challenges with network-centric solutions. We accelerate customer and partner success through ground breaking technology design, implementation, and optimization across a broad range of Cisco technologies. Our team collaborates closely with Cisco product, engineering teams, partners, and multi-functional groups to drive meaningful technology transitions and deliver real business outcomes. We are a high-performing, globally connected team with a strong culture of continuous learning, mentorship, and knowledge sharing. Our impact is validated through strong financial results, industry recognition, and some of the highest customer and employee satisfaction scores at Cisco. As a Site Reliability Engineer (SRE) on this CX engineering team, you will play a key role in how Cisco IQ delivers outcomes for our customers, managing and supporting complex, large-scale environments across compute, virtualization, and multi-cloud infrastructure. You will support a world-class monitoring platform that drives IT operations for network, collaboration, data center, and security operations, providing proactive management, monitoring, and optimization of infrastructure and processes to reduce costly inefficiencies, maximize system availability, and improve security and compliance. You will work closely with delivery teams within Customer Experience, Cisco IQ, and partners to deliver services and strategic consulting engagements that drive real business outcomes.
Requirements
- Hands-on experience with Splunk and ServiceNow
- Bachelor's degree and 6+ years of professional experience
- Experience as a Linux Administrator or hands-on experience with Linux (Alma, CentOS)
- Experience with software programmability, automation (Python, Ansible, Terraform, and so on), orchestration, and/or virtualization technologies
- Experience in ITIL-aligned customer support processes
Nice To Haves
- Experience with compute, virtualization, and container environments including Cisco UCS, HyperFlex, VMware, Microsoft, and Kubernetes
- Proven ability to mentor and develop junior engineers, with experience leading high-visibility strategic consulting engagements
- Working knowledge of Cisco technologies
- Experience integrating network services appliances (such as firewalls, IPS, load balancers, WAN optimizers) within Data Center solution designs
- Experience building and reviewing project work, e.g. design recommendations, High-Level Design, Low-Level Design, and Implementation/Change Management Plans
Responsibilities
- Work on a best-in-class network management architecture, including administration and automation of tasks in tools such as ServiceNow, Splunk, and other Cisco technologies.
- Apply Splunk power user skills to write and optimize SPL queries, configure custom alerts, and build dashboards and reports that drive proactive monitoring and faster incident response.
- Experience with compute, virtualization, and container environments including Cisco UCS, HyperFlex, VMware, Microsoft, and Kubernetes.
- Apply technical familiarity with multi-cloud environments, primarily AWS, from a network integration perspective.
- Apply software programmability, automation (Python, Ansible, Terraform, and so on), orchestration, and virtualization technologies to improve and automate customer stacks.
- Build and review project work, including design recommendations, High-Level Design, Low-Level Design, and Implementation/Change Management Plans.
- Work through pressure in high priority and complex situations and outages, diagnosing and solving problems related to the operating system, hardware, network, and related software.
- Work with the team in evolving application infrastructure architecture and make recommendations for improvements.
- Lead all sys-admin functions of the servers, perform patch and software distributions, run security configuration of the systems, provide reports for management use, and demonstrate system health and compliance based on pre-defined standards.
Benefits
- medical, dental and vision insurance
- a 401(k) plan with a Cisco matching contribution
- paid parental leave
- short and long-term disability coverage
- basic life insurance
- Cisco restricted stock units
- 10 paid holidays per full calendar year
- 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday
- paid year-end holiday shutdown
- 4 paid days off for personal wellness
- 16 days of paid vacation time per full calendar year (non-exempt)
- flexible vacation time off program (exempt)
- 80 hours of sick time off provided on hire date and each January 1st thereafter
- up to 80 hours of unused sick time carried forward
- Additional paid time away may be requested to deal with critical or emergency issues for family members
- Optional 10 paid days per full calendar year to volunteer
- annual bonuses (for non-sales roles)
- performance-based incentive pay (for sales roles)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
