Site Reliability Engineer
About The Position
RingCentral is seeking an experienced Site Reliability Engineer (SRE) to join the RingCentral Collaboration team. As an SRE, you will be responsible for maintaining and improving uptime and availability across several of our services. You will play a crucial role in ensuring the reliability, performance, and availability of our services by identifying potential issues and proactively resolving them. The ideal candidate should have a background in various service observability platforms, as well as experience with containerization using Kubernetes, message queuing systems like Kafka, and SQL/NoSQL databases. Programming experience is desired for the role. RingCentral's Engineering team works on high-complexity projects that set the standard for performance and reliability at massive scale. This is your chance to help imagine, develop, and deliver products that raise the technological bar and power human connections. RingCentral is a global leader in agentic voice AI-powered business communications, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. As the communications layer connecting businesses and customers, RingCentral is the front door of business communication and is in the advantageous position to apply AI at every phase of the conversation journey — before, during, and after each interaction. Our agentic AI portfolio includes autonomous voice-first AI agents that automate calls, assist in the moment, and analyze every interaction – enabling businesses to work smarter, respond faster, and connect more meaningfully with their customers.
Requirements
- Proven experience as an SRE or similar role of 6+ years.
- Problem-solving and troubleshooting skills.
- Linux in-depth knowledge.
- Knowledge of one of the programming languages (see Preferable technology stack).
- Experience with cloud platforms.
- Knowledge of one or more of the configuration management tools.
- Ability to work in a diverse multicultural environment, communicating with globally distributed teams.
- Team player with self-start ability and strong drive to dig deeply and solve problems.
- Fluent in spoken and written English.
Nice To Haves
- B.S in Computer Engineering, Computer Science, or equivalent experience with 4+ years of related experience
- Proven experience with influencing the software engineering of cloud/SaaS services
- Familiarity with AI, LLM, and various related technologies
- Deep understanding of the DevOps Lifecycle and application of it within organizations
- Deep understanding of SRE principle & fundamentals
Responsibilities
- Collaborate with development and operations teams to integrate monitoring solutions into the software development lifecycle and operational processes.
- Define, propose, and drive efforts to continually improve monitoring, troubleshooting, and self-healing for our services.
- Design and implement redundancy, failover mechanisms, and load-balancing strategies to ensure system reliability.
- Conduct risk assessments and identify potential points of failure in the infrastructure and propose solutions to fix it.
- Respond to (on-call) and take actions to mitigate incidents and outages.
- Be on top of capacity requirements in a growing environment.
- Actively work with various teams’ codebases to extend observability and improve uptime.
- Represent the team in global incidents resolution, and participate in on-call rotation.
Benefits
- Comprehensive medical, dental, vision, disability, life insurance
- Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
- 401K match and ESPP
- Paid time off and paid sick leave
- Paid parental and pregnancy leave and new parent gift boxes
- Family-forming benefits (IVF, Preservation, Adoption etc.)
- Emergency backup care (Child/Adult/Pets)
- Employee Assistance Program (EAP) with counseling sessions available 24/7
- Free legal services that provide legal advice, document creation and estate planning
- Employee bonus referral program
- Student loan refinancing assistance
- Employee perks and discounts program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
