Site Reliability Engineer

Akamai•Cambridge, MA

41d•$75,700 - $136,300•Hybrid

About The Position

Our team is responsible for improving the reliability, performance, and scalability of our Compute products and platforms. We solve complex problems, improve how our systems operate, and build automation that makes our platforms more resilient. In this role, you'll work at the intersection of systems, networking, and software engineering to solve problems across globally distributed services. You'll investigate complex production behavior, turn operational insights into lasting engineering improvements, and help shape how our services are operated.

Requirements

Relevant experience and a Bachelor's degree in Computer Engineering, Computer Science or equivalent
Experience supporting large-scale distributed systems
Linux and networking knowledge, including routing, DNS, firewalls, TCP/IP, and L7 traffic management
Proficient in a programming language such as Python or Go
Experience with observability tools such as Prometheus, Grafana, Loki, ELK/OpenSearch, or similar
Experience with infrastructure automation or configuration management tools such as Terraform, Ansible, Salt, or similar.
Familiar with container technologies such as Docker or Podman and orchestration platforms such as Kubernetes or Nomad.

Responsibilities

Troubleshooting complex issues across Linux systems, networking, and distributed services.
Building software and automation that reduce operational toil, improve efficiency, and prevent recurring issues.
Developing and applying AI-assisted tooling to accelerate incident investigation, identify operational patterns, reduce toil, and improve reliability.
Using data analysis, network diagnostics, and debugging tools to identify performance and reliability improvements.
Establishing and improve monitoring, alerting, SLIs, and SLOs for critical services.
Contributing to root cause analysis, post-incident reviews, and long-term corrective actions.
Partnering with Engineering teams to improve system design, deployment safety, and operational readiness.
Participating in an on-call rotation and providing leadership during incident response, driving timely service restoration, effective communication, and post-incident improvement efforts.