Site Reliability Engineer (Onsite Hybrid)
NTT DATA Services•Plano, TX
•$96,800 - $145,200•Hybrid
About The Position
NTT DATA is seeking a Site Reliability Engineer to join their team. This role focuses on owning and managing observability, defining SLIs/SLOs, driving incident response, administering GitHub Enterprise, and designing/maintaining CI/CD pipelines. The engineer will support other teams with build and deployment reliability, contribute to code quality and security, troubleshoot issues across application and infrastructure layers, and drive continuous improvements. The role also involves leveraging AI/automation in SRE workflows.
Requirements
- 5+ years of Hands-on experience with New Relic (or similar APM tools)
- 5+ years of Strong understanding of SRE practices (SLI/SLO, alerting, incident management)
- 5+ years of Experience with GitHub Enterprise and GitHub Actions
- 5+ years of CI/CD pipeline experience for Java or .NET applications
- 5+ years of Strong Experience in troubleshooting and root-cause analysis skills
- 5+ years of Experience supporting production workloads (application + infrastructure)
Nice To Haves
- Basic exposure to AI-enabled tools (e.g., GitHub Copilot, observability insights, or automation tools)
- Advanced New Relic capabilities (synthetics, dashboards, query/SQL monitoring)
- Experience with JFrog Artifactory and/or Xray
- SonarQube integration for static code analysis
- GitHub Advanced Security (CodeQL, Dependabot, secret scanning)
- Experience supporting Angular or multi-stack pipelines
- Exposure to network monitoring
- Hands-on use of AI/ML for SRE or DevOps automation (alert noise reduction, anomaly detection)
- GitHub Copilot usage or governance
- Exposure to ServiceNow ITOM (event mgmt, CMDB, discovery)
- Experience with Databricks CI/CD pipelines
- Familiarity with AIOps concepts (predictive alerting, intelligent incident response)
Responsibilities
- Own and manage observability using New Relic (APM, infrastructure monitoring, dashboards, alerting)
- Define and implement SLIs/SLOs and alerting strategies
- Drive incident response, root-cause analysis (RCA), and post-mortems
- Administer GitHub Enterprise (repos, branch protections, access control)
- Design and maintain GitHub Actions CI/CD pipelines for Java/.NET applications
- Support engineering teams with build, deployment, and pipeline reliability improvements
- Contribute to code quality and security practices in CI/CD pipelines
- Troubleshoot issues across application, infrastructure, and CI/CD layers
- Drive continuous reliability and performance improvements
- Leverage or support adoption of AI/automation in SRE workflows (alerting, incident triage, or productivity tools like Copilot)
Benefits
- medical, dental, and vision insurance with an employer contribution
- flexible spending or health savings account
- life and AD&D insurance
- short and long term disability coverage
- paid time off
- employee assistance
- participation in a 401k program with company match
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
