Site Reliability Engineer

Unum • Atlanta, GA

2d • $152,131 - $162,131 • Hybrid

About The Position

Our Fortune 500 company is driving a digital transformation and looking for forward-thinking innovators to disrupt how our industry thinks about and uses technology. As one of the world's leading employee benefits providers, we help millions of people gain affordable access to benefits that help them protect their families, their finances and their futures. Are you an asker of questions, a solver of problems, and a challenger of the status quo? Our mission is to provide a differentiated customer experience and exceed the expectations people have of technology at any company — not just insurers. We are seeking individuals to join our team of talented IT professionals who share never-ending passion and an unwavering focus on our customer experience. Team members comfortable working in an agile, fast-paced, and delivery-focused environment thrive in our environment where we value an entrepreneurial spirit and those who challenge the status-quo. Unum is changing, and we’re excited about what’s next. Join us.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or related field
• 5 years of experience with Observability and monitoring platforms used to monitor application performance and system health using Dynatrace, AWS CloudWatch, Datadog, Grafana, or Amplitude
• 5 years of experience working with containerized and cloud-native architectures, including deployment, configuration, and operational support in cloud environments, using AWS
• 5 years of experience supporting incident response processes, including participation in on-call rotations, post-incident reviews, and implementation of service-level objectives (SLOs), service-level indicators (SLIs), or service-level agreements (SLAs)
• 5 years of experience developing scripts or automation to improve system reliability or operational efficiency using Python, Bash, or PowerShell
• 5 years of experience troubleshooting distributed systems and analyzing performance bottlenecks across multi-tier or microservices-based architectures
• 5 years of experience collaborating with cross-functional engineering teams, including software engineering, platform, infrastructure, or operations teams, within a DevOps or reliability-focused environment
• 5 years of experience working with version control systems and collaborative development workflows using GitHub, GitLab, or Bitbucket
• 4 years of experience designing, implementing, or maintaining logging, metrics, and distributed tracing pipelines for enterprise or cloud-based systems
• 4 years of hands-on experience with continuous integration and continuous deployment (CI/CD) tools and pipelines, using GitHub Actions, Jenkins, or Azure DevOps
• 3 years of experience using infrastructure-as-code or configuration management tools to provision, manage, or maintain environments, including Terraform, AWS CloudFormation, or Ansible

Responsibilities

• Design, build, and maintain observability, monitoring, and alerting capabilities across consumer and client-facing digital platforms
• Develop and maintain dashboards that measure availability, latency, error rate, throughput, capacity, MTTR/MBTI, and other reliability metrics
• Diagnose and troubleshoot distributed systems issues across cloud-based and on-prem services
• Partner with engineering teams to improve service reliability, reduce operational toil, and mature incident response practices
• Implement automation for service health checks, performance monitoring, and remediation
• Manage CI/CD pipeline reliability and deployment quality controls
• Conduct root-cause analysis and drive long-term corrective actions
• Collaborate with Run teams to transition monitoring, dashboards, and operational insights into production support processes
• Provide guidance on service re-platforming, performance improvements, and architectural decisions based on reliability data

Benefits

• Onsite fitness facilities
• Generous paid time off
• Employee professional development programs
• Healthcare benefits (health, vision, dental)
• Insurance benefits (short & long-term disability)
• Performance-based incentive plans
• 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Senior