Site Reliability Engineer

WPP Media•Los Angeles, CA

8h•$75,000 - $180,000•Hybrid

About The Position

The Site Reliability Engineer will own production stability, observability, and system health for a mission-critical global campaign governance and compliance platform running natively on Google Cloud Platform (GCP). The role combines hands-on site reliability engineering with technical squad leadership, advanced L2+ and L3-oriented support, incident response, and service-level and business-as-usual operations. The engineer will assess and advance the existing monitoring setup, shape the platform’s observability strategy, investigate complex production issues, and implement minor fixes in the Python codebase. The role works closely with the EMEA-based Engineering Tech Lead, Product Owner, Engineering, and Quality Assurance partners to connect production insights to technical roadmap priorities and build the future support squad for the product.

Requirements

Advanced education in computer science, software engineering, information technology, or a related technical discipline, or equivalent practical experience.
At least 7 years of experience in site reliability engineering, DevOps, or infrastructure/platform engineering, including meaningful experience operating and troubleshooting production systems at scale.
Hands-on experience supporting enterprise systems on GCP, including Compute Engine, Google Kubernetes Engine, Cloud SQL, BigQuery, Pub/Sub, Firestore, Cloud Functions, Identity and Access Management, and virtual private cloud networking.
Current Python proficiency, including the ability to read, debug, and implement fixes in a shared production codebase.
Python and Bash scripting skills for automating support tasks, parsing logs, developing operational tools, and reducing manual effort.
Experience troubleshooting complex production issues and conducting root cause analysis across distributed systems, including leading post-incident reviews.
Proficiency with GCP Cloud Logging, Cloud Monitoring, Error Reporting, Prometheus, and PromQL, including establishing service level indicators and objectives.
Experience with Docker and Kubernetes, particularly deploying, managing, and troubleshooting applications running in Google Kubernetes Engine.
Experience using Terraform for infrastructure as code, tracing infrastructure-level issues, and identifying improvements to infrastructure management.
Querying and troubleshooting experience across Firestore, BigQuery, PostgreSQL, and MySQL.
Experience leading, mentoring, or serving as a technical lead for a squad or technical team.
Knowledge of Incident, Problem, and Change Management practices and the software development lifecycle.

Responsibilities

Own production stability, system health, and observability for the campaign governance and compliance platform running on GCP.
Define and advance the observability strategy using GCP Cloud Logging, Cloud Monitoring, Error Reporting, Prometheus, PromQL, and appropriate service level indicators and objectives.
Lead incident response, post-incident reviews, and end-to-end root cause analysis, partnering with the EMEA Engineering team on permanent remediation.
Diagnose and resolve complex, intermittent, and high-priority incidents across application, database, infrastructure, and networking layers.
Read, debug, and implement minor fixes and patches in the existing Python production codebase.
Monitor execution flows, performance, data refreshes, automated checks, and recurring compliance reporting.
Identify opportunities to automate manual support activity, develop and maintain runbooks, and reduce operational toil.
Provide technical leadership to the L2+ support squad through coaching, knowledge sharing, prioritization, and effective handovers.
Partner with Product, Engineering, and Quality Assurance teams to assess operational risk, improve release and change management, and influence technical roadmap decisions.