Site Reliability Engineer (SRE)

Medical Mutual•Cleveland, OH

2d•Hybrid

About The Position

Medical Mutual is hiring a Site Reliability Engineer for its growing Epic Payer Platform (EPP) team. The EPP is a healthcare interoperability platform that enables secure, bidirectional exchange of eligibility and clinical information between Medical Mutual and participating provider organizations. This role supports and enhances the platform’s infrastructure, with a focus on reliability, performance, and operational excellence through Windows Server administration, PowerShell automation, IIS support, and infrastructure engineering practices. The position offers opportunities to contribute to a strategic technology initiative and gain Epic platform training and hands-on experience. The role supports EPP infrastructure, deployments, and maintenance; monitors production applications and services; administers Windows Server environments; troubleshoots IIS-hosted applications; develops and uses PowerShell automation; and supports virtualization and on-premises infrastructure. It also coordinates with application packaging, deployment, and configuration teams and participates in a 24x7 on-call rotation, including production support as needed. The posting also describes Infrastructure Engineer II and III responsibilities and qualifications. These include infrastructure operations and engineering, automation, capacity management, monitoring, scalability, incident response, production support, postmortems, preventing recurrence of known problems, and mentoring junior engineers. Engineer III duties additionally include diagnosing availability, latency, and performance issues and improving code and configuration to meet SLAs/SLOs. The stated qualifications vary by level, including a bachelor’s degree in computer science or a related field, or equivalent education and experience; 2+ years of combined relevant experience for Engineer II or 4+ years for Engineer III; and, for Engineer III, experience developing and implementing systems- or network-automation software.

Requirements

Experience administering and supporting Windows Server environments; Windows Server 2022 is preferred and 2019 is acceptable.
Strong PowerShell scripting and automation experience.
Experience administering and troubleshooting Microsoft IIS.
Experience supporting production applications.
Experience with virtualization technologies; VMware is mentioned.
Experience working in on-premises infrastructure environments.
Strong Windows infrastructure engineering experience.
Bachelor’s degree in Computer Science or a related technical field, or an equivalent combination of education and experience, for the Infrastructure Engineer II/III qualifications described.
At least 2 years of combined experience with operating system concepts, analysis, networking, and/or cloud systems for Infrastructure Engineer II.
At least 4 years of combined experience with operating system concepts, analysis, networking, and/or cloud systems for Infrastructure Engineer III.
Experience analyzing and troubleshooting systems.
For Infrastructure Engineer III: experience developing and implementing software oriented toward systems or network automation.
Ability to drive systematic improvements and contribute at high levels with limited direction.
Ability and willingness to communicate across functional areas to identify and solve problems regardless of ownership.
Ability to manage multiple tasks in a time-critical production environment.
Ability to research and apply systems and security specifications for next-generation hardware/software platforms.
Ability to interpret and evaluate architectural system requirements.
For Infrastructure Engineer III: ability to design, test, and document new features and procedures to improve server systems and security operations, and to gather, interpret, document, and evaluate architectural system requirements.

Nice To Haves

Windows Server 2022 experience; Windows Server 2019 is acceptable.
Exposure to CI/CD tools and practices such as Azure DevOps, GitLab, or Jenkins (Infrastructure Engineer II).
Exposure to Infrastructure as Code and modern IT practices (Infrastructure Engineer II).
Exposure to automated configuration management, provisioning, deployment, or orchestration tools such as Ansible, Azure Resource Manager, Terraform, Chef, or Puppet (Infrastructure Engineer II).
Exposure to containerization technologies such as Kubernetes, Docker, or TKGI (Infrastructure Engineer II).
Technical certifications or equivalent knowledge/experience in VMware/virtualization, converged infrastructure, cloud computing (Azure or AWS), programming/scripting (PowerShell, Python, or Go), Citrix, or security; preferred but not required for Infrastructure Engineer II.
Experience with CI/CD, Infrastructure as Code, and modern IT practices for Infrastructure Engineer III.
Experience with automated configuration management, provisioning, deployment, or orchestration tools such as Ansible, Azure Resource Manager, Terraform, Chef, or Puppet for Infrastructure Engineer III.
Experience with containerization technologies such as Kubernetes, Docker, or TKGI for Infrastructure Engineer III.
Knowledge of VMware/virtualization, converged infrastructure, cloud computing (Azure or AWS), programming/scripting (PowerShell, Python, or Go), Citrix, or security for Infrastructure Engineer III.
Familiarity with DevOps and SRE practices for Infrastructure Engineer III.
Technical certifications or equivalent experience in relevant infrastructure and technology domains.

Responsibilities

Support Epic Payer Platform infrastructure, deployments, and ongoing maintenance.
Monitor and support production applications and services.
Administer and support Windows Server environments.
Manage and troubleshoot IIS-hosted applications.
Develop and utilize PowerShell automation and scripting solutions.
Support virtualization and on-premises infrastructure environments.
Coordinate with teams responsible for application packaging, deployment, and configuration.
Participate in an on-call rotation and provide production support as needed.
Monitor and report on user experience, respond to production incidents, conduct postmortems, and act to prevent recurrence of known problems.
Assist with day-to-day maintenance and operations of Medical Mutual’s systems.
Use automation to reduce inefficiencies and eliminate toil to improve system reliability.
Mentor junior engineers.
For Infrastructure Engineer III: diagnose availability, latency, and performance issues and improve code and configuration to meet SLAs/SLOs with minimal manual intervention.
For Infrastructure Engineer III: maintain and execute automated tools to improve system reliability.
Perform other duties as assigned.

Benefits

Employee bonus program.
401(k) with company match up to 4% and an additional company contribution.
Health Savings Account with a company matching contribution.
Medical, dental, vision, life, and disability insurance.
Employee Assistance Program with counseling, coaching, self-help resources, and work/life benefits assistance.
Company holidays and up to 16 PTO days during the first year, with options to carry over unused PTO.
Parental leave for eligible employees who become parents through maternity, paternity, or adoption, after 120 days of service.
Career development programs and classes.
Mentoring and coaching.
Tuition reimbursement up to $5,250 per year.
On-site fitness centers at many locations or gym membership reimbursement when a Medical Mutual facility is unavailable.
On-site cafeteria at the Brooklyn, Ohio headquarters.
Employee discounts at participating local businesses.
Opportunity to earn cash rewards for shopping with customers.
Business-casual attire, including jeans.
Equipment provided for the role, including a laptop, monitors, keyboard, mouse, and headset.
Diverse, inclusive, and welcoming culture with Business Resource Groups.