Sr. Site Reliability Engineer

Visa•Austin, TX

8d•$110,700 - $171,800•Hybrid

About The Position

As a part of the Product Reliability Engineering (PRE) Organization of VISA, you will be responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. In this role, your time will be split between operations/on-call duties and developing systems and software that help increase site reliability and performance. Site reliability engineering (SRE) fuses the software engineering and operations disciplines. You will have the opportunity to participate in design reviews and identify design gaps, detect problems, perform root cause analysis, identify, and implement permanent solutions. You will also have the opportunity to bring your creative curiosity and technology experience to work every day and help build dashboards, audits, alerts, and solutions.

Requirements

2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience
Ability to understand and write complex Database queries.
Ability to analyze thread dumps, heap dumps, garbage collection and other related JVM components.
Ability to solve complex production problems and debug code.
Deep understanding of SOA principles and Web Services technologies: REST & SOAP.
Working knowledge of production support processes such as incident/change/problem management, call triaging, escalation procedures and such.
Strong Team player and ability to collaborate as part of virtual team across the globe.
Ability to prioritize and perform multiple tasks simultaneously and deliver on time with quality.
Strong self-motivation, sense of ownership and ability to retain focus under stress during crisis situation.

Nice To Haves

3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
Knowledge/Experience in AWS and other Cloud Technologies.
Knowledge/Experience in Core Java & Golang.
Knowledge/Experience in Kubernetes.
Experience & proficiency in writing shell & python scripts and automations.
Knowledge/Experience with large language models and GenAI, including prompt engineering is a plus.
Knowledge/Experience with agentic/LLM orchestration frameworks (e.g., LangChain, Semantic Routers, or similar) and tool-calling ecosystems (such as MCP-style connectors or function-calling schemas is a plus.
Hands on in Hadoop Ecosystem (Kafka, Spark, Scala, Hive) is a plus.
Hands on experience on DB2, MySQL, or equivalent database.
Basic level knowledge on Akamai/Cloudflare, Active-Active setup Application.
Experience in Web Application Development is a plus.
Experience in OO design and design patterns is plus.
We count on your curiosity and creativity, to understand customer requirements and our processes and come up with creative solutions and improvements.
You have the passion to work with people and help mentor your juniors to reach new heights.
Knowledge of Payment Industry is a plus.

Responsibilities

Support critical applications and ensure the stability of the applications by performing proactive maintenance activities, engage in automation activities, do root cause analysis and remediation.
Ability to write and maintain scripts to monitor system activity including application smoke test activities during production implementations.
Develop and maintain automation tools to handle all engineering and application support tasks.
Engage in production issue troubleshooting bridge calls, provide immediate service restoration, follow up on root cause analysis, and ensure permanent fix is implemented to avoid similar problems in the future.
Coordinate and execute application releases and production deployments.