Staff Site Reliability Engineer

ASAPP•Mountain View, CA

17h•Hybrid

About The Position

At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey. Site Reliability Engineers (SREs) are responsible for the overall performance and reliability of ASAPP's infrastructure and products. The team owns the entire infrastructure stacks. SREs design and implement the tools that automate building reliable and performant systems. We emphasize building tools over manual processes. We implement, not administer. We’re obsessed with automation, not repetition. Our job is to focus on building reliable infrastructure and tools for our product teams so that they can solve customer problems and deliver new features, not reinvent platforms.

Requirements

+10 years of relevant experience bringing software to production at high scale.
Understanding of distributed systems architecture and failure scenarios.
Obsession with automation and instrumentation.
Knowledge of AWS services, containers and container management frameworks.
Familiarity with Message Bus based systems and database system architectures.
Proficiency in Terraform , Python and/or Go.
Participation in on-call rotation, triaging and addressing production issues.
Excellent communication skills.

Nice To Haves

BS or MS degree in the Computer Science field, or equivalent hands-on experience.
Experience in product oriented environments.
Scalable distributed applications experience.

Responsibilities

Work with product engineering teams on service architecture and implementation.
Deliver Infrastructure configuration as code and automate everything.
Direct and implement monitoring and alerting systems to support rapid problem diagnosis and help reduce MTTR.
Perform Root Cause Analysis and design and deliver resolutions.
Ownership on our Kubernetes / AWS infrastructure to support our product engineers.
Design secure and performant networking infrastructure solutions in our production systems.
Security and Compliance, Deep integration of Zero Trust , mTLS and compliance into ASAPP platform.