ASKUSR0147035 Site Reliability Engineer - NERSC Operations

Essnova Solutions, Inc. • Berkeley, CA

12d • Onsite

About The Position

NERSC provides high performance computing and data services to researchers across U.S. Department of Energy science programs. As part of its 24/7 Operations Technology team, you will monitor critical computing and data center systems, respond to incidents, and improve the tools that keep those systems reliable and available to scientific users.

Requirements

• Experience in, or willingness to work within, a 24/7 onsite team supporting a large data center or other critical installation.
• Hands-on experience with the Linux shell and command-line tools, including SSH.
• Experience developing tools with a programming or scripting language such as C, C++, Perl, Java, or Python, along with knowledge of standard software development practices.
• Knowledge of data communications networks, network protocols, and infrastructure supporting highly available systems.
• Experience with network security, including access control lists and firewalls.
• Ability to work across technical teams to resolve operational issues and support system reliability.
• Strong communication, troubleshooting, and judgment when addressing complex incidents.

Nice To Haves

• Kubernetes, Prometheus or VictoriaMetrics, Alertmanager, building management software, evaporative cooling systems, or power utilization monitoring.
• ServiceNow implementation and IT service management practices.
• Developing or deploying agentic AI or autonomous tools for technical workflows, monitoring, or incident response.

Responsibilities

• Monitor HPC, storage, network, and facility systems during the onsite overnight shift. Triage alerts and engage on-call staff as appropriate.
• Maintain continuous operational data collection and document incidents, outages, and maintenance updates in the trouble ticketing system.
• Develop and maintain monitoring tools, alerting integrations, and software that brings HPC system API data into the monitoring pipeline.
• Automate routine responses, improve triage, and identify ways to prevent recurring incidents.
• Configure and maintain applications and tools as data and user demands grow.
• Conduct physical and logical data center walkthroughs, including checks of environmental conditions, power distribution, and cooling infrastructure.
• Coordinate with NERSC teams on incidents, maintenance activities, and operational workflows.
• Use ServiceNow to support service management workflows and customized solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed