[8SN] Site Reliability Engineer (SRE) – UI/UX

Software Mind•Montreal, QC

16h

About The Position

We are looking for a Site Reliability Engineer (SRE) – UI/UX to support the deployment, operations, and ongoing maintenance of a production UI service running on Kubernetes. This role focuses on monitoring service health, troubleshooting production issues, investigating incidents, and ensuring reliable service delivery. You will work closely with engineering and client teams to support production operations and complete work based on a client-directed backlog. While this role supports a UI-based service, it is not a frontend development position. Working knowledge of Web Components is required to perform first-level debugging of UI-related issues, but deep frontend development expertise is not expected.

Requirements

4+ years of experience in Site Reliability Engineering, DevOps, Platform Engineering, Production Support, or a related role.
Hands-on experience supporting the deployment, operations, and ongoing maintenance of production services running on Kubernetes.
Experience monitoring service health, troubleshooting production issues, and supporting service reliability.
Proficiency with Splunk for log analysis and incident debugging.
Experience participating in production incident response and root-cause analysis.
Working knowledge of Web Components and the ability to perform first-level debugging of UI-related issues.
Strong troubleshooting, analytical, and problem-solving skills.
Experience collaborating with software engineering and cross-functional teams.
Ability to work independently and effectively within a client-directed backlog.
Excellent written and spoken English, at least B2 level.

Nice To Haves

Experience supporting CI/CD pipelines.
Familiarity with multi-tenant services.
Experience with cloud-native application operations.
Experience supporting high-availability enterprise or SaaS platforms.
Familiarity with additional monitoring and observability tools.
Experience with cloud platforms such as AWS, Azure, or GCP.
Familiarity with container and deployment technologies such as Docker and Helm.

Responsibilities

Support the deployment, operations, and ongoing maintenance of production services running on Kubernetes.
Monitor service health, availability, and performance.
Investigate and troubleshoot production incidents using logs, monitoring, and debugging tools.
Perform log analysis and incident debugging using Splunk.
Identify service issues and collaborate with engineering teams to support timely resolution.
Participate in incident response and production support activities.
Perform first-level debugging of UI-related issues involving Web Components.
Support service reliability and continuous improvement initiatives.
Assist with CI/CD pipelines and cloud-native application operations when needed.
Work effectively within a client-directed backlog and established priorities.