CTIO - Site Reliability Engineer- Senior Associate

PricewaterhouseCoopers•Raleigh, NY

19d

About The Position

As a Site Reliability Engineer - Senior Associate, you will play a pivotal role in enhancing the reliability, scalability, and performance of our organizational technology infrastructure. Within our Internal Firm Services practice, you will focus on automating processes, monitoring systems, and resolving incidents to maintain a seamless user experience. As a Senior Associate, you will build meaningful client connections, develop your personal brand, and deepen your technical skills. You will navigate complex situations, anticipate the needs of your teams and clients, and deliver quality solutions. In this role at PwC, you will be instrumental in designing and implementing robust, secure IT systems that support business operations. You will work to optimize the performance of networks, servers, and data centers, minimizing downtime and confirming smooth business operations. Your ability to analyze complex problems and mentor others will be key to your success, as you uphold professional and technical standards while fostering a culture of continuous improvement.

Requirements

At least a Bachelor's degree
At least 3 years of experience

Nice To Haves

Preference for at least one of the following fields of study: Artificial Intelligence/Robotics, Business Administration/Management, Computer Science/Information Systems, Engineering, Mathematics/Statistics
Demonstrating AI fluency and AI-human collaboration skills
Utilizing cloud platforms like AWS, Google Cloud, and Microsoft Azure
Designing automation frameworks and developing automation solutions
Excelling in application performance monitoring and incident management
Navigating complex situations with analytical thinking and problem-solving skills
Building meaningful client connections and inspiring team members

Responsibilities

Designing and implementing robust IT systems to support business operations and minimize downtime
Automating processes to enhance the reliability and scalability of technology infrastructure
Monitoring systems to identify and resolve incidents, confirming seamless user experiences
Collaborating with teams to develop and deploy automation solutions for improved performance
Utilizing cloud infrastructure platforms such as AWS, Google Cloud Platform, and Microsoft Azure to optimize system performance
Conducting performance and load testing to validate system reliability and scalability
Applying analytical thinking to troubleshoot and resolve complex system issues
Engaging in continuous process improvement to enhance system efficiency and effectiveness
Developing and maintaining storage architecture to support data integrity and accessibility
Leading incident management and resolution efforts to maintain operational continuity