Site Reliability Engineer - Platforms

Toyota North America•Plano, TX

13d

About The Position

The Toyota Financial Services Technology Operations Center is looking for a passionate and highly motivated Site Reliability Engineer (SRE) - Platforms. The SRE – Platforms reports to the Manager of the SRE Department. In this role, you will apply software engineering principles to ensure the availability, performance and stability of TFS’s enterprise platforms and infrastructure services. You will play a key role in maintaining and modernizing our Infrastructure Platforms including AWS Cloud Platform, Core Operating Platforms like Linux, Windows.

Requirements

Bachelor’s degree in information technology or related field.
Solid understanding of SRE concepts: SLIs, SLOs, error budgets, incident response.
Hands-on experience managing RHEL, Amazon Linux, and/or Windows Server in production environments
Solid understanding of Linux/Windows system administration fundamentals (file systems, networking, processes, services, permissions)
Experience with patch management tools and processes (e.g., Red Hat Satellite, AWS SSM Patch Manager, WSUS, Ansible)
Familiarity with monitoring and observability tools such as Dynatrace, CloudWatch etc.
Experience with backup solutions like Cohesity, AWS Backups and restore testing practices.
Scripting proficiency in one or more of: Bash, Python, PowerShell
Understanding of automation frameworks such as Ansible or similar configuration management tools
Good troubleshooting and root cause analysis skills
Ability to write clear technical documentation and runbooks
Strong understanding of SRE principles (SLIs/SLOs, error budgets, observability, toil reduction).

Responsibilities

Manage and maintain operating systems across Red Hat Enterprise Linux (RHEL), Amazon Linux, and Windows Server environments
Perform OS-level configuration, hardening, and lifecycle management following industry best practices and organizational security standards
Manage user access, permissions, file systems, storage, networking, and core OS services across platforms
Coordinate with relevant teams for maintenance and change management processes as needed.
Build/Update, own and maintain the end-to-end patch management lifecycle across all supported operating systems
Maintain tooling and workflows for automated patch scheduling, compliance reporting, and remediation tracking
Ensure patch compliance targets are consistently met and documented
Work with tools such as Red Hat Satellite, AWS Systems Manager (SSM), WSUS, Ansible, or similar patch management platforms
Design and maintain observability setups including metrics, logging, and alerting for all managed systems
Ensure all systems are instrumented with appropriate monitoring agents and are integrated into centralized observability platforms.
Define and maintain meaningful alerting thresholds, dashboards, and runbooks to provide operational visibility
Proactively identify gaps in monitoring coverage and address them before they impact reliability
Participate in incident triage and use observability data to drive faster resolution
Manage and maintain backup and restore solutions such as Cohesity, AWS backups for operating systems and critical data
Regularly test and validate restore procedures to ensure reliability and meet defined Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO)
Document backup policies, schedules, and recovery procedures
Identify and remediate failures in backup jobs and ensure alerts are in place for backup health monitoring
Write and maintain scripts and automation workflows to reduce manual toil and streamline operational tasks (e.g., provisioning, configuration management, log rotation, disk cleanup, service restarts)
Develop and implement self-healing mechanisms for common, well-understood system issues such as service crashes, disk space alerts, memory pressure, and connectivity failures
Use tools such as Bash, Python, PowerShell, Ansible, or Terraform to automate repeatable operational workflows
Contribute to internal automation libraries and maintain version-controlled infrastructure code
Troubleshoot complex production issues and implement permanent fixes to improve reliability.
Build and Maintain components required to Automate operational workflows and reduce toil using Python or equivalent scripting language.
Participate in capacity planning, disaster recovery, and business continuity exercises.
Define and manage SLIs/SLOs, health checks, and automated remediation processes
Collaborate across teams to ensure service reliability, deployment hygiene, and operational readiness
Work on Incident Postmortems and coordinate to implement required fixes to avoid repetitive incidents.
Participate in on-call rotations, Major Incident Restoration.

Benefits

A work environment built on teamwork, flexibility and respect
Professional growth and development programs to help advance your career, as well as tuition reimbursement
Team Member Vehicle Purchase Discount
Toyota Team Member Lease Vehicle Program (if applicable)
Comprehensive health care and wellness plans for your entire family
Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
Paid holidays and paid time off
Referral services related to prenatal services, adoption, childcare, schools and more
Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)
Relocation assistance (if applicable)