Site Reliability Engineer Mainframe

Kyndryl•Phoenix, AZ

2d•$115,080 - $262,320

About The Position

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. Join us as a Site Reliability Engineer (SRE) and embark on an exciting journey of ensuring reliability, resiliency, and innovation in our information systems and ecosystems. As an SRE at Kyndryl, you'll be at the forefront of driving continuous improvement and delivering exceptional service to our customers. Your role goes beyond traditional engineering, as you'll have the opportunity to analyze business needs, tackle complex problems, and provide strategic advice and designs. You'll be involved in every stage of the software lifecycle, from building and testing to deploying changes and maintaining robust systems. We're looking for a true visionary who can think strategically and help shape the future of our services. Your expertise in building trusted relationships with customers and partnering with them for success will be instrumental in driving our growth. As an SRE, you'll have the unique opportunity to work on end-to-end services, spanning customer sites and platforms. Collaboration and proactivity are key as you work alongside a talented team of professionals, eager to make a difference. You'll embrace an entrepreneurial mindset, taking ownership of your responsibilities and constantly seeking innovative solutions. With an unwavering focus on quality, robustness, and security, you'll be a driving force in implementing cutting-edge tools that enhance our operations, improve reliability, and gather valuable feedback on our platforms. Your ability to identify and mitigate common operational issues will play a crucial role in delivering seamless experiences to our customers. If you're passionate about pushing the boundaries of technology, thrive in a collaborative environment, and are motivated by the opportunity to shape the future of reliability engineering, then we want to hear from you. Join our team and be part of a dynamic and forward-thinking organization that values innovation and excellence in everything we do.

Requirements

15+ years MF modernization experience
10+ years of experience in operational management, including incident management and escalations
Experience with design and implementation of application monitoring to ensure reliability and performance meets or exceeds business goals
Experience implementing strategies to cap operations load and to handle overflow using appropriate tooling and metrics; defining service level indicators and objectives in collaboration with stakeholders, business, development, DevSecOps and Operations teams
Solution and design experience in an enterprise environment: Mainframe Onprem zSeries, zOS, DB2, IMS, CICS, Job Scheduling tools such as Zeke, Jobtrak, Job Class/Weights, Cobol recompile, ABO, Omegmon for performance etc.
Growth mindset; keen to drive own personal and professional development.
Customer-focused – someone who prioritizes customer success in their work.
Open and borderless – naturally inclusive in how they work with others.

Nice To Haves

BS degree in Computer Science, Engineering, or other highly technical, scientific discipline
Expertise with Ansible, Terraform, and Python
Experience with distributed technologies as well as dynamic resource management frameworks such as Kubernetes
Expertise in leveraging open-source tooling such as Prometheus, Grafana, or Loki

Responsibilities

Analyze business needs, tackle complex problems, and provide strategic advice and designs.
Be involved in every stage of the software lifecycle, from building and testing to deploying changes and maintaining robust systems.
Build trusted relationships with customers and partner with them for success.
Work on end-to-end services, spanning customer sites and platforms.
Collaborate with a talented team of professionals.
Embrace an entrepreneurial mindset, taking ownership of responsibilities and seeking innovative solutions.
Implement cutting-edge tools that enhance operations, improve reliability, and gather valuable feedback on platforms.
Identify and mitigate common operational issues to deliver seamless customer experiences.