Site Reliability Engineer Leader

Kyndryl • Toronto, ON

11d • Hybrid

About The Position

Join Kyndryl as a Site Reliability Engineer (SRE) and play a crucial role in ensuring the reliability, resiliency, and innovation of our information systems and ecosystems. This position involves analyzing business needs, solving complex problems, and providing strategic advice and designs throughout the software lifecycle, from building and testing to deployment and maintenance. The role requires a visionary leader who can think strategically, shape the future of services, and build trusted relationships with customers. You will work on end-to-end services across customer sites and platforms, collaborating with a talented team in an entrepreneurial environment with a strong focus on quality, robustness, and security. You will implement cutting-edge tools to enhance operations, improve reliability, and gather feedback, while also identifying and mitigating common operational issues to ensure seamless customer experiences. This is an opportunity to push technological boundaries, thrive in a collaborative setting, and shape the future of reliability engineering within a dynamic and forward-thinking organization.

Requirements

• 10+ years of experience in operational management, including incident management and escalations.
• Experience with design and implementation of application monitoring to ensure reliability and performance meets or exceeds business goals.
• Experience implementing strategies to cap operations load and to handle overflow using appropriate tooling and metrics.
• Defining service level indicators and objectives in collaboration with stakeholders, business, development, DevSecOps and Operations teams.
• Solution and design experience in an enterprise environment: Windows server, Linux server (RHEL is preferred), UNIX (AIX, Solaris).
• Experience with Windows server, storage, and Hyperscaler Cloud (AWS, Azure, Google Cloud Platform).
• Experience with public cloud platforms such as AWS, OpenShift, Azure or GCP.
• Experience working with Data format and Scripting languages JSON, YAML, Bash and/or PowerShell.

Nice To Haves

• BS degree in Computer Science, Engineering, or other highly technical, scientific discipline.
• Expertise with Ansible, Terraform, and Python.
• Experience with distributed technologies as well as dynamic resource management frameworks such as Kubernetes.
• Expertise in leveraging open-source tooling such as Prometheus, Grafana, or Loki.

Responsibilities

• Ensuring reliability, resiliency, and innovation in information systems and ecosystems.
• Analyzing business needs, tackling complex problems, and providing strategic advice and designs.
• Involvement in all stages of the software lifecycle: building, testing, deploying changes, and maintaining systems.
• Shaping the future of services and building trusted relationships with customers.
• Working on end-to-end services spanning customer sites and platforms.
• Collaborating with a talented team of professionals.
• Embracing an entrepreneurial mindset and taking ownership of responsibilities.
• Implementing cutting-edge tools to enhance operations, improve reliability, and gather feedback.
• Identifying and mitigating common operational issues to deliver seamless customer experiences.

Benefits

• Flexible, supportive environment where well-being is prioritized.
• Opportunities to work on projects and collaborate with colleagues from around the world.
• Dynamic and influential role offering a wide range of professional and personal growth opportunities.
• Hybrid-friendly culture that supports well-being and empowers growth.
• Be Well programs designed to support financial, mental, physical, and social health.
• Impactful work that powers customer systems.
• Tools to chart career path, personalized development goals, and continuous feedback.
• Access to cutting-edge learning opportunities, including certifications with Microsoft, Google, and Amazon.
• Culture that values empathy, restless learning, and shared success.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree