Site Reliability Engineer Lead

Bank of America•Plano, TX

6d•Onsite

About The Position

This job is responsible for partnering with engineering and technology teams to implement measures prescribed by the Site Reliability Engineer teams it leads. Key responsibilities include ensuring appropriate instrumentation, tooling, ticketing, alerting and on call routines are in place for key services, demonstrating technical expertise within domains, and decomposing objectives into work units. Job expectations include advancing efficient solution delivery practices and promoting exceptional design, engineering, and organizational practices. Site Reliability Engineer (SRE) focused on building, maintaining, and improving the reliability, scalability, and performance of cloud infrastructure using Infrastructure as Code (IaC) and Terraform Enterprise. Supports the delivery of secure, compliant, and highly available cloud environments aligned with enterprise standards and regulatory requirements.

Requirements

5+ years of experience in platform, systems, or infrastructure engineering, with a strong focus on automation and integration.
Proficiency in SRE best practices; Proven ability to reduce toil and improve observability of the environment.
Experience with automation and orchestration tools (e.g., Ansible or similar), and scripting with golang, Python, or equivalent.
Experience with supporting enterprise service mesh platforms
Experience with Infrastructure as Code (IaC) concepts and CI/CD pipelines supporting automated builds, validation, and deployments.
Experience integrating provisioning workflows with platform services such as virtualization, networking, identity, monitoring, and configuration management systems.
Strong focus on testing and reliability, including automated integration/validation testing and troubleshooting of complex workflows.

Nice To Haves

Experience with CI/CD pipelines and infrastructure-as-code (e.g., Terraform, Ansible)
Familiarity with containerization and orchestration platforms (e.g., Kubernetes)
Experience in financial services or highly regulated environments
Strong analytical and problem-solving skills with data-driven decision making
Ability to communicate complex technical concepts to non-technical stakeholders
Prior experience mentoring or leading engineering teams

Responsibilities

Collaborates with Development and Infrastructure teams to understand technical solutions and implement monitoring capabilities outlined in the application and system monitoring designs put forward by the Senior Site Reliability Engineer (SRE)
Develops and maintains reliability scripts, tools and libraries and leverages them for common instrumentation, automation, and operational needs, and when mentoring SRE resources on reliability practices and established tools/capabilities
Partners to implement code changes to make use of common reliability libraries and tools and helps Application Production Services and Application Development teammates understand how to use them
Participates regularly in architecture community of practice meetings and communication via other channels
Identifies vulnerabilities and opportunities for reliability improvement, such as investigating low level error rates and 'noise' in monitoring, and defines solutions to reduce manual support effort and/or improve system reliability
Engages as a subject matter expert in major incident triage efforts and failure scenario modelling and diagnosis with Problem Manager root causes for major incident/problem management investigations
Design, develop, and maintain infrastructure using Infrastructure as Code (IaC) with Terraform Enterprise
Contribute to the implementation of scalable, secure, and compliant cloud solutions aligned with enterprise standards
Develop and maintain reusable Terraform modules and standardized infrastructure patterns to enable consistent and automated provisioning of GCP resources
Follow and contribute to code quality standards, design patterns, and peer review practices to ensure reliable and maintainable infrastructure code
Support the adoption and use of Terraform Enterprise for automated provisioning, policy enforcement, and infrastructure governance
Implement and maintain cloud automation workflows, including provisioning, configuration management, and environment setup
Build and enhance CI/CD pipelines for infrastructure delivery, ensuring automated testing, validation, and compliance checks
Implement policy-as-code and security controls, ensuring infrastructure meets regulatory and enterprise compliance requirements
Participate in the end-to-end lifecycle of infrastructure delivery, including deployment, monitoring, and continuous improvement