Site Reliability Engineer Lead

Bank of America•Houston, TX

3d•Onsite

About The Position

This job is responsible for partnering with engineering and technology teams to implement measures prescribed by the Site Reliability Engineer teams it leads. Key responsibilities include ensuring appropriate instrumentation, tooling, ticketing, alerting and on call routines are in place for key services, demonstrating technical expertise within domains, and decomposing objectives into work units. Job expectations include advancing efficient solution delivery practices and promoting exceptional design, engineering, and organizational practices. Supports multiple systems through maintenance, modification and problem resolution to support ongoing delivery of services. Manages multiple tasks and funded projects for DTS simultaneously. Coordinates resources across various applications, operations or projects. May provide expertise in determining the strategic technical direction and system architecture for initiatives. Provides input on policy issues.

Requirements

10+ years in infrastructure and hosting environments
5+ years in network data flow and load balancing
8+ years of deep expertise in IBM products (including B2Bi and Sterling Integrator)
Experience with Bank of America proprietary platforms and controls
Experience multitasking and closing incident tickets in a timely manor
Excellent oral and written communication skills
Can interact and provide support to our internal and external customers effectively
Exhibit strong teamwork skills among team members and business partners
Demonstrates a strong sense of urgency and takes ownership to accomplish tasks, solve problems and produce results in a timely and accurate manner
Network Concepts (Firewall, Proxy, Load Balancing)

Nice To Haves

Knowledge of Monitoring Tools such as Splunk
Automation
Collaboration
Influence
Production Support
Result Orientation
Analytical Thinking
Application Development
Architecture
Solution Design
Stakeholder Management
Adaptability
DevOps Practices
Project Management
Risk Management
Solution Delivery Process

Responsibilities

Collaborates with Development and Infrastructure teams to understand technical solutions and implement monitoring capabilities outlined in the application and system monitoring designs put forward by the Senior Site Reliability Engineer (SRE)
Develops and maintains reliability scripts, tools and libraries and leverages them for common instrumentation, automation, and operational needs, and when mentoring SRE resources on reliability practices and established tools/capabilities
Partners to implement code changes to make use of common reliability libraries and tools and helps Application Production Services and Application Development teammates understand how to use them
Participates regularly in architecture community of practice meetings and communication via other channels
Identifies vulnerabilities and opportunities for reliability improvement, such as investigating low level error rates and 'noise' in monitoring, and defines solutions to reduce manual support effort and/or improve system reliability
Engages as a subject matter expert in major incident triage efforts and failure scenario modelling and diagnosis with Problem Manager root causes for major incident/problem management investigations
Manages multiple tasks to fulfill internal and external data channels within established SLA
Possesses extensive technical or functional knowledge that enables resolution of complex technical issues
Coordinates activities across numerous partnering organizations including enterprise wide fulfillment teams, Business Technology Groups, Application Development, architecture teams, Release Management, Technology & Infrastructure Services
Is aware of and devises means to apply best practices and risk mitigation in area of expertise