Site Reliability Engineer II

F5•Reston, OR

5d•$114,400 - $171,600

About The Position

Join a growing team securing both leading-edge protection solutions and enterprise infrastructure. As a Site Reliability Engineer II, a part of the Operational Support Systems (OSS) organization under the Security & Distributed Cloud organization, you will ensure all FedRAMP and commercial infrastructure is functioning properly and securely to support business operations and F5 products and services. This position is focused on Identity and Access Management (IAM) for F5’s FedRAMP environments and requires the ability to analyze, troubleshoot, resolve issues, configure and maintain systems, automate workflows, and create and update documentation regularly to ensure clarity and operational continuity. You will collaborate closely with your counterparts as part of a follow-the-sun support model to ensure smooth global operations.

Requirements

Bachelor’s degree in computer science, information technology, or 4+ years of relevant technical experience.
Experience onboarding and supporting users and applications in FedRAMP-authorized environments; Moderate/IL4/IL5 experience a strong plus.
Experience managing in-boundary IAM workflows, including provisioning, deprovisioning, and auditing role-based access control systems.
Familiarity with Identity Provider systems such as Okta and Entra ID.
Working knowledge of NIST SP 800-53, FedRAMP authorization frameworks, FISMA reporting requirements, and DISA STIGs.
Proficiency in scripting and workflow automation using Python, Bash, or PowerShell.
Experience designing and optimizing automation pipelines for workflow deployment and integration.
Familiarity with Infrastructure-as-Code (IaC) tools such as Terraform or Ansible.
Deep hands-on experience in AWS and GCP supporting Identity and Access Management (IAM), including creating and managing service accounts, designing custom roles, and implementing tailored security policies
Strong technical writing skills with the ability to create and maintain detailed documentation that supports operational workflows and troubleshooting processes.
Experience working with ticket management systems, such as Jira, GitLab, and ServiceNow.
Proven ability to troubleshoot issues, address technical escalations, and collaborate across geographically distributed teams.

Nice To Haves

Certifications such as Certified Identity and Access Manager (CIAM), ITIL, or public cloud certifications (AWS Certified DevOps Engineer, Google Professional DevOps Engineer).
Familiarity with container orchestration platforms, such as Kubernetes or Docker.
Experience supporting Identity Provider (IdP) migrations and consolidating systems during M&A.

Responsibilities

Manage IAM workflows such as access provisioning, deprovisioning, permissions updates, and identity-related escalations to support secure and efficient operations.
Resolve IAM-related tickets via Jira, GitLab, and ServiceNow, meeting SLA requirements and ensuring high-quality resolutions.
Write and maintain scripts using Python, Bash, Selenium, or PowerShell to automate provisioning, compliance reporting, and repetitive IAM tasks such as access management updates.
Collaborate with IAM and engineering teams to design, configure, and troubleshoot automation pipelines for managing deployments and ensuring efficient identity-related workflows.
Write and maintain clear and thorough documentation for IAM workflows, automation scripts, pipeline configurations, and system troubleshooting processes to ensure operational clarity for the team.
Assist in Identity Provider (IdP) migrations for systems such as Okta and Entra ID and consolidate duplicative IAM systems as part of mergers and acquisitions (M&A). Ensure scalability, availability, and security during integration efforts.
Deploy monitoring tools, such as Prometheus, Grafana, and Splunk, to track IAM system health and resolve potential risks before they impact operations.
Participate in an on-call rotation, responding to urgent escalations and restoring services quickly for IAM-related outages.