Site Reliability Engineer II (Full Time) - United States

Cisco•Boulder, CO

1d•Remote

About The Position

This posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens. As part of this role, you will be responsible for maintaining services in a FedRAMP compliant environment, therefore, must be a U.S. citizen. This position may also perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil. Applications are accepted until further notice. The Splunk Cloud Network Operations Center (NOC) serves as the frontline defense ensuring 24/7 availability, resilience, and performance for our global cloud platform. Operating as the operational backbone of Splunk (a Cisco company), our team directly safeguards mission-critical machine data and cloud services for thousands of enterprise customers worldwide. We are a close-knit, highly collaborative team of systems and cloud engineers who thrive in a fast-paced environment built on mutual support and continuous learning. What makes this team exciting is the unique opportunity to work at the intersection of large-scale distributed systems and cutting-edge cloud observability, diagnosing real-time challenges across modern multi-tenant environments.

Requirements

Must be a U.S. citizen.
Meet one of the following (completed within the past 3 years or expected to be completed within the next 12 months): -A Master's degree with 0 years of work experience; or -A Bachelor's degree with 2 years of work experience; or -An educational or workforce development program (e.g., Associate’s, Apprenticeship, Boot camp, or Certification) with 3 years of work experience; or -A High school diploma (or equivalent) with 4 years of work experience.
Qualifying education and work experience should be in Computer Science, Information Technology, or a related field.

Nice To Haves

Exposure with configuration management and infrastructure-as-code automation tools such as Puppet, Ansible, or Terraform.
Foundational knowledge of containerization and orchestration technologies, including Docker and Kubernetes.
Experience using Splunk (SPL, dashboards, alerting) or OpenTelemetry frameworks to analyze logs, traces, and metrics for operational anomalies.
Experience utilizing AI developer tooling (such as Claude, GitHub Copilot, or Codex) to accelerate script development, log parsing, and operational runbook generation.

Responsibilities

Monitor and triage infrastructure and application alerts across our multi-tenant cloud environments to maintain efficient platform uptime and reliability.
Lead end-to-end incident response and major incident management workflows to minimize Mean Time to Resolution (MTTR) during service-impacting events.
Implement and refine automated playbooks and standard operating procedures to streamline operational handoffs and eliminate repetitive solving steps.
Collaborate closely with Site Reliability Engineering (SRE) and Product teams during Post-Incident Reviews (PIRs) to identify root causes and implement permanent architectural remediations.
Participate in an operational on-call rotation to guarantee round-the-clock stability and seamless customer experiences across global production clusters.

Benefits

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
grants of Cisco restricted stock units
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year (for non-exempt employees)
flexible vacation time off program (for exempt employees)
80 hours of sick time off provided on hire date and each January 1st thereafter
up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
10 paid days per full calendar year to volunteer
annual bonuses (for non-sales roles)