Site Reliability Engineer II

Restaurant365•Irvine, CA

4d•$98,583 - $138,016•Hybrid

About The Position

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365âs culture is focused on empowering team members to produce top-notch results while elevating their skills. Weâre constantly evolving and improving to make sure we are and always will be âBest in Classâ ... and we want that for you too! This role requires a hybrid work schedule based out of one of our office locations: Austin, TX; Irvine, CA; or Akron, OH. The Site Reliability Engineer II will be responsible for supporting, enhancing, and maintaining Restaurant365âs cloud infrastructure and applications. Qualified candidates will demonstrate growing expertise in site reliability practices, with skills in incident response, system monitoring, automation, and performance troubleshooting. You will collaborate with DevOps, development, and infrastructure teams to resolve moderately complex issues, propose improvements, and strengthen the reliability, scalability, and security of our SaaS platform.

Requirements

BS in Computer Science, Information Systems, or related field (or equivalent experience).
2â4 years of experience in site reliability engineering, DevOps, or cloud operations.
Experience with cloud platforms (Azure or AWS), including services such as AKS, ECS/EKS, Functions/Lambda, S3, and Blob storage.
Proficiency with infrastructure-as-code and automation (Terraform, Ansible, YAML, Python, Bash, PowerShell).
Strong Linux engineering skills; working knowledge of Windows administration.
Experience supporting production environments and participating in on-call rotations.
Familiarity with web servers and middleware (Nginx, Apache Tomcat).
Experience with CI/CD tools (GitLab, Git, or similar).
Strong written, oral, and interpersonal communication skills.

Nice To Haves

Experience with monitoring tools (Prometheus, Grafana, ELK, Site24x7, Nagios).
Knowledge of performance analysis and system vulnerability remediation.
Cloud certification (AWS or Azure) preferred.
Familiarity with restaurant industry SaaS platforms and customer-facing applications.

Responsibilities

Respond to production incidents, perform triage and troubleshooting, and contribute to post-incident analysis.
Identify and automate manual processes to improve efficiency and reduce risk.
Enhance and evolve monitoring tools and platforms to improve observability.
Promote and apply best practices for reliability, scalability, and performance across engineering.
Implement and support cloud automation using Terraform, Ansible, or CloudFormation.
Work within change management protocols to provide maximum uptime for production systems.
Participate in on-call rotation, providing 24x7 support for incidents and contributing to root cause analysis.
Partner with developers, architects, vendors, and IT teams to ensure reliable system operations.
Research and remediate vulnerabilities in coordination with security teams.
Maintain documentation of infrastructure, monitoring, runbooks, and incident response procedures.
Apply company policies and procedures when handling operational tasks and incidents.
Suggest and implement improvements to operational processes and monitoring practices.
Contribute to technical diagrams, documentation, and runbooks for system reliability.
Expand expertise in cloud services (Azure, AWS, or GCP) and container platforms (EKS, ECS, AKS).
Build proficiency with observability and monitoring tools (Prometheus, Grafana, ELK, Site24x7, Nagios).
Develop scripting and automation skills using Python, Bash, PowerShell, or similar.
Participate in planning discussions by contributing technical input on system stability and reliability.