Site Reliability Engineer II (US)

TD • Charlotte, NC

5d • $79,160 - $127,670 • Onsite

About The Position

The Site Reliability Engineer II (US) provides a broad range of systems / application support, research and analysis, administration, performance availability monitoring and management for own area. Executes on a broad range of solutions to improve design and operation of systems in alignment to site reliability engineering best practices and overall technology and Bank strategies. Works independently in a senior/lead role on a diverse range of tasks and may be relied upon to coach/ educate others. Subject matter expert and consults with clients, team, and/or project team to provide technical guidance and highly complex troubleshooting/problem resolution. Leads the support of highly complex and/or comprehensive applications/systems and/or business lines. Identifies root causes and implements targeted and controlled remediation plans. May administer business applications in coordination with appropriate stakeholders. Research industry standards, best practices and new innovations in technology and makes recommendations. Advanced knowledge of leading-edge theories, engineering practices, extensive coding, and scripting. Advanced knowledge of the business, the broader organization, technical environment, processes, procedures, tools and other relevant technology areas (e.g. Architecture, Infrastructure, Security etc.) from a design / support / solutions perspective. Ability to identify issues and gaps, and keep on top of emerging industry trends in the SRE discipline. Acts as an SRE SME resource for colleagues with less experience. Performs complex to difficult technical task independently. Primarily works at the Platform product / Pod level.

Requirements

• University or post-graduate degree in computer science or engineering
• 5+ years of software design or development experience
• 5-7 years of relevant experience
• Advanced knowledge of leading-edge theories, engineering practices, extensive coding, and scripting.
• Advanced knowledge of the business, the broader organization, technical environment, processes, procedures, tools and other relevant technology areas (e.g. Architecture, Infrastructure, Security etc.) from a design / support / solutions perspective
• Ability to identify issues and gaps, and keep on top of emerging industry trends in the SRE discipline
• Performs complex to difficult technical task independently.

Nice To Haves

• SQL Server DBA experience
• DevOps skills ( AWS or Azure)
• Windows Administration
• Banking or Financials or Fin Tech

Responsibilities

• Provides effective day-to-day support for applications/systems through accurate problem identification and timely resolution of production issues; perform controlled and timely resolution of incidents while prioritizing and monitoring client satisfaction
• Ensures timely notification and escalation of possible issues/problems, options and recommendations
• Responsible for incident management (2nd level), monthly maintenance, state of health monitoring, and SLA maintenance
• Continuously strives to improve the stability of production environment by partnering closely with key stakeholders on setting up, maintaining and monitoring applications/systems, ensuring availability targets are met
• Provides technical leadership to improve the design and operation of systems in alignment to reliability engineering best practices and overall Technology and Bank strategies, applying the practices of computer science and software engineering to the design and development of large, complex systems
• Influences and partners with key technology and product team members in the design and development of solutions that promote automation and the elimination of toil; identify optimal ways to improve the design and operation of systems to make them more scalable, more reliable, and more efficient and has the ability to implement the required changes
• Develops deep relationships with Product Owners, Tech Leads and Ops to build transparency and help foster end to end accountability of products and services
• Monitors system lifecycles, ensuring specifications and functionality support business objectives and architecture decisions, undertaking re-development, as required
• May monitor the performance of the environment by using meaningful metrics
• Provides Disaster Recovery support by assisting in defining / reviewing disaster recovery plans and by participating in testing
• Assesses and analyzes optimization opportunities to the operational environment to improve performance and/or resource utilization
• Ensures effective change management discipline is used
• Adheres to existing processes/standards, business technology architecture, risk, and production capacity guidelines; plan, monitor and escalate issues as required
• Identifies/implements process improvements to enhance revenue, customer experience and/or reduce costs
• Complies with well-defined enterprise technology delivery practices and standards and project management disciplines
• Makes effective use of the cost management processes in place in own unit
• Continuously enhances knowledge/expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery
• Proactively identifies emerging technologies and approaches for building more robust applications
• May perform testing according to test plans, monitor and report on results, and work with others on problem resolution
• Participates fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation, and teamwork and ensure timely communication of issues/ points of interest
• Provides thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
• Keeps current on emerging trends/ developments and grow knowledge of the business, related tools, and techniques
• Participates in personal performance management and development activities, including cross training within own team
• Keeps others informed and up to date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
• Leads, motivates and develops relationships with internal and external business partners / stakeholders to develop productive working relationships
• Contributes to a fair, positive and equitable environment that supports a diverse workforce
• Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally

Benefits

• health and well-being benefits
• savings and retirement programs
• paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
• banking benefits and discounts
• career development
• reward and recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level